Current functions as CTA/TPM:• Overall ownership of a dedicated account• First point of contact for my client• Overall ownership of my dedicated account• SPOC for internal stakeholders on technical topics on different technologies• Hosting Service Reviews, regular reporting on SLAs to my client over the phone and in personal meetings• Internal advocate for my dedicated customer in case of escalations• Technical ‘sparring-partner’ when identifying new opportunities and/or challenging current projects

•Multi-platform Cisco support, Juniper & proprietary solutions (i.e. netgates)•Direct customer and account team interface providing day to day network support•Manage trouble investigation, isolation and steady state recovery•Assists users to identify and solve complex connection/communication problems•Workload breakdown: most of the incidents are related to high-end MPLS solutions at their edge (CE-PE), monitored proactively by an automated alerting system; along with that, also proprietary low-end VPN tunnelling solutions are supported, with a mixed reactive-proactive model. A number of cases regard other VoIP solution.

FirmAT&T is a worldwide provider of telecommunication services. Since 1983 offers services and products that include wireless communications, local exchange services, long-distance services, data/broadband, Internet services, video services, telecommunication equipment managed networking, wholesale services and directory advertising and publishing.Core Responsabilities - Creation of trouble tickets for customers and taking ownership of faults through to resolution. - Ensuring any faulty is cleared within the required timeline, escalating faults as required. - Liaison with suppliers and customers in relation to fault resolution and control the repair process in English, Spanish and French. - Instigate management and technical escalation procedures.

Interlet, established in 1996, is an innovative property company which has been running for over a decade. Continual innovations to Interlet services and its high quality staff members have enabled the company to be recognised as an outstanding company in its field.Core responsabilities: - Convert customers into clients in the office, over the phone and through personalised email addressing. - Negotiate prices and comission fees with landlords and prperty agents. - Client and landlord consulting. - Writing and publishing new advertisements and the companys websites maintenance.

Grupo Coexion is the representative image of different companies, such as Gas Natural-Fenosa, one of the greatest electricity companies in Spain, and Vodafone. The aim of the company is to reach the firm targets with an exquisite client oriented treatment.Core responsabilities: - Client contract consultancy - Make new clients for the firm I represented - Supervise my teams work and develop new strategies to reach our goals - I used different techniques to motivate teams at various offices

I have experience directing people aged from 3 to 65 years old in several dancing styles using different teaching techniques. During the last 11 years this has been my hobby, giving me the opportunity of meeting, teaching and learning from people in Spain, France, USA, Cuba, Ireland, UK and Czech Republic.Im also a certified Reebok instructor and ambassador for Spain for easy-tone step program.