Donovan's Resume

Donovan

Live in United States

Nationality

Summary

92% Strong technical support background with relevant experience, meeting all criteria. 1, 全日制本科及以上学历,理工科优先,有中文读写能力优先考虑; Candidate has a Bachelor of Science in Mechanical Engineering, which meets the requirement for a full-time undergraduate degree in a technical field. 2, 2年以上硬件技术支持服务经验,熟悉客户服务工作流程; Candidate has 1.5 years as a Technical Support Engineer and 3.5 years as a Field Service Engineer, totaling 5 years of relevant experience, which exceeds the requirement. 3, 负责对一线升级的客户咨询提供技术排障支撑及远程维修指导,包括但不限于电话、视频、线上沟通、工单等； Candidate's experience in technical support and field service engineering includes troubleshooting and customer communication, which aligns with providing technical support and remote guidance. 4, 美国人； Candidate is located in St Petersburg, Florida, United States, indicating they are likely American. 5, 工作经验在3-5年之间； Candidate has 5 years of experience in relevant roles, which meets the requirement.

Work experience

Field Service Engineer
Omnicell
2020.03-Current
(5 years)
• 3.5 years of field service engineering on all products, including robotics • Proficient in software and hardware of machines • Skilled in troubleshooting and conducting preventative maintenance of machines • Created training materials for other field service engineers • Strong customer relations development and customer facing/communications • Mechanical, electrical, and software diagnostics and problem•solving • Ability to multitask multiple issues with efficient resolutions • Effective at working with other team members to accomplish goals Show less
Technical Support Engineer
Omnicell Inc.
2018.07-2020.03
(2 years)
• Over 1.5 years of technical support engineering on medication adherence products • 7 months of technical support engineering on hospital medication management products • Mechanical, electrical, and software diagnostics and problem•solving • Assisted engineering with updating new product design • Responsible for quotations, sales, scheduling, delivery, and overall system repair management of manufactured products