Donald L.'s Resume

Donald L.

Non-Profit Program Manager + Outreach Education Consultant + Chinese Interpreter + Videographer@Ethnic Chamber of Commerce Coalition; Eco CB8; Friends of I-5; Interim CDA, Ms. World America | STEaM Instructor / Digital Artist / Social Media Manager@Mona Bailey Academy (Non-Profit); iCode Academy; Blaze Education, Inc.; MagiKids Robotics Lab | Non-Profit Program Manager + Outreach Education Consultant + Chinese Interpreter + Videographer@Ethnic Chamber of Commerce; Eco CB8; Friends of I-5; Interim, NationalCares, Ms. World America

Nationality

Summary

Award-Winning Outreach Educ. Consultant; Microsoft Certified UX/CX QA Pro.;Sales Consultant; PM; Generative AI & ML / Robotics / Python / AR/VR / STEaM Instructor; DM Artist; Certified Mystery Shopper & Brand Ambassador. Creative, versatile, bilingual, resourceful, results & process driven, high EQ customer service & team work oriented Expert Remote Worker, Award-Winning Sales Engineer Consultant, Microsoft Certified Professional, A.I. Digital Media Artist, STEaM Instructor, UI/UX, Retail Sales & Customer Experience & Software QA Pro. & Auditor, Brand Ambassador with over 20 years of solid and proven combined experience in Best Practice Sales & Customer Service QA Auditing, Best Practice Software QA, Remote/Virtual Team Management, with a passion for Sustainable Energy, EVs, Retail, A.I., M.L. & Prompt Engineering, Security, CyberSecurity, Gaming, AR, MR, XR, VR, Digital Arts, Web 3.0, Mobile, Cloud, Social Media, Digital Marketing, Mobile Devices, Audio/Video Streaming, Automotive Infotainment, Speech Recognition, Home Entertainment & Automation, Consumer Electronics, Health & Wellness, QoE, QoS as a Customer Advocate Specialties: * Solution / Consultative Selling, Retail Selling, Relationship Selling, Personality Type Selling, N.L.P. * Putting High Touch in High Tech. with High E.Q. (Emotional Quotient) and Amazon's 16 Leadership Principles with "Customer Obsession" being #1 * Workflow Streamlining & Process Re-Engineering, IT TCO Cost Reduction * Remote & Virtual Team Building/Management/Leadership/Recruiting, Peak Performance Motivation, Asia Business Culture/Nuances, Offshore Outsourcing Best Practices * Vendor & Customer Relations Mgmt. * SEO, Social Media Management, Digital Marketing, Relationships Marketing, Network Marketing, Affinity Group Marketing, Guerilla Marketing, etc. * Python Programming, A.I., Machine Learning, Robotics Programming, ChatGPT, Prompt Engineering, MidJourney, Stable Diffusion, Adobe Firefly, Generative A.I. Images, Videos & Digital Media Arts * 2D/3D Animation using Maya, Mudbox; Motion Graphics with AfterEffects, Game Design/Development using Unity 3D Game Engine with Playmaker Plugin, Unreal, Adobe CC Creative Suite (2D/3D/4D Video Editing & Composing using Adobe Premiere, Windows Movie Maker * Best Practice UX QA for Web 2.0, E-Commerce, Mobile Devices, Windows Operating Systems * Security & Risk Based Software Testing; Test Strategy & Planning, Test Modeling, KPI Metrics, Automated & Manual Functional, Regression, Ad Hoc Exploratory QoE, QoS, UI/UX, Systems, Integration & App. Compat., E2E Client/Server, Equivalence Class Partitioning, etc. * Responsive Web Design, Open-Source Mobile & Cloud Tech. * SDLC, EPIC, Agile, SCRUM, IT Project Mgmt. Best Practices (Lean 6 Sigma, Kaizen, Kanban, TQM, ITIL V3,MSF,MOF,CMMI,CPI)

Work experience

Non-Profit Program Manager + Outreach Education Consultant + Chinese Interpreter + Videographer
Ethnic Chamber of Commerce Coalition; Eco CB8; Friends of I-5; Interim CDA, Ms. World America
2024.04-Current
(2 years)
STEaM Instructor / Digital Artist / Social Media Manager
Mona Bailey Academy (Non-Profit); iCode Academy; Blaze Education, Inc.; MagiKids Robotics Lab
2019.04-Current
(7 years)
Non-Profit Program Manager + Outreach Education Consultant + Chinese Interpreter + Videographer
Ethnic Chamber of Commerce; Eco CB8; Friends of I-5; Interim, NationalCares, Ms. World America
2024.04-Current
(2 years)
AI Video Data Capture Trainer for Meta Orion AR Glasses (contract)
Meta
2024.08-2025.04
(9 months)
Worker Re-Training Student of AI, ML, Robotics, AWS Cloud, Python, C++, ChatGPT,Prompt Engr.,AI Art
Bellevue College ( Workforce Education Worker Re-Training Program)
2023.04-2024.06
(a year)
A.I. Hackathon Participant
LeanerStartup
2023.03-2023.03
Retail Sales Associate (Fresh) and Prime Fulfillment Associate
Amazon
2021.10-2023.01
(a year)
QA Auditor for Sales & Customer Service, Corp. Compliance & Theft + Brand Ambassador
MSPA Americas
2003.01-2019.04
(16 years)
QA Data Collection Technician & QA Field Engineer for Google Maps/Google Earth Quality Assurance
Google.com / Alphabet, Inc. (Contract Vendor)
2018.06-2018.12
(7 months)
XBOX One AAA Title Games Software Test Engineer / Localization Language Tester
Microsoft Corp. (contract via Black-Apple Solutions / HCL America / VMC Consulting)
2015.07-2018.06
(3 years)
Student & Intern of Digital Media Artist, Game Designer, Volunteer Videographer and Photographer
Bellevue College (Digital Media Arts AA Degree), Mobile Tech. Certificate, STE Continued Education)
2013.01-2018.04
(5 years)
Digital Media Artist / Mobile Games UI-UX Researcher / Indies Game Designer / Game Developer Intern
Mobile Zinger LLC/ Media Lead and Bellevue College
2017.06-2018.01
(8 months)
Test Lead / Software Design Test Engineer / Software Test Engineer
Microsoft Corp. (Contract Vendor via Redcley, Pactera, BeyondSoft, Volt, CTS, etc.)
1999.01-2017.01
(18 years)
Software Test Manager / QA Consultant and Beta Test Coordinator @ Bellevue College
ArcZap Corp
2014.01-2015.12
(2 years)
SME (Subject Matter Expert) Consultant & Judge for DSST Exam Q&A's for "Computing and I.T." Subjects
Prometric
2015.08-2015.09
(2 months)
Student of ITIL V3 & Microsoft Certified Technology Specialist (MCTS), CISSP Candidate
QuickSoft-SQLSoft+ (Microsoft Gold Certified Training Partner)
2010.01-2011.01
(a year)
Vendor Systems Test Lead / Offshore Outsourcing Project Manager
Expedia, Inc. via Freeborders, Inc (2008 'Best Practice" Chinese IT Outsourcing Company of the Year)
2008.01-2010.01
(2 years)
Award-Winning Top Sales Consultant in Washington State
HANDTECH Inc.
1997.01-1999.12
(3 years)
Y2K Test Analyst / MCSE
Getty Images, Inc. via Best Consulting, Inc.
1999.01-1999.01
IT Project Lead / Novell Certified Netware Engineer / Server Administrator
Seattle City Light
1996.01-1998.01
(2 years)
Internet Sales Consultant & Network Marketing Sales
Compass Communications Inc. (acquired by Fiber Cloud and then Green House Data) and other companies
1995.01-1997.12
(3 years)
Adjunct Instructor
Amasia College (Accredited Washington State College)
1989.01-1997.01
(8 years)
I.S. Network Engineer (Novell Certified Netware Engineer / Microsoft Certified Professional)
IBM Catapult Software Training Center (IBM Skill Dynamics Division & formerly Egghead University)
1993.01-1995.01
(2 years)
Information Technology Network Engineer
Master Computers, Inc. (Seattle, WA)
1991.01-1993.01
(2 years)
Network Manager
hDC Computer Corp. -- PC Magazine's Award Winning Software Developer of Microsoft Windows Utilities
1989.01-1991.01
(2 years)