(3 years 3 months) 2 years 4 months

Support all executive staff in company-wide projects and communications Manage all areas of the office such as track inventory, supply orders, accounting, building management, event planning, customer liaison, and enforcing protocols Prepare and interpret financial statements, quarterly balance sheets, and income statements Perform data analysis reports Manage grants and trustee accounts

(1 year 9 months) Consistently provide problem solving skills by using deductive and inductive reasoning to effectively perform and respond to members. Secured confidential information and records to the highest of standards and moral integrity Manage relationships as an intermediary liaison between external constituents and internal departmental workgroups Responsible for professional discernments to interpret internal policies and guidelines by taking subsequent findings to make decisions that encourage customer loyalty, trust, growth and retention.

Provided exceptional customer service for all members Managed customer transactions for account deposits, withdraws, loan payments and payroll. Opened and maintained member accounts by implementing compliance rules and cross selling expertise.

(2 years 4 months) Conveyed effective marketing strategies and actively shaped the brand identity to provided successful adoptions Created and managed content for major social platforms including Instagram and Facebook by instrumenting automation tools Curated and optimized content for the website Assisted with Non-Profit Organization Grants, fundraising, and drafted donation letters

Provided excellent customer service for all clients Successfully handled sensitive client information within CRM, VPM, Proof Point and MY1040DATA Managed building management communications, office supplies, coordinating and planning of office events Assembled client tax returns and financial statements

(1 year 1 month) Managed the company’s billing and event budget, payroll and filing of client documents Maintained and audited employee files for proper leave of absence, incident reports, health and unemployment benefits. Recorded and conducted new job openings and facilitated recruitment for new hire candidates Updated managers of their meetings, while assisting them with website developments, presentations, generating of reports and analytics