96% Strong technical support background with extensive experience in consumer electronics, meeting all criteria. 1, Full-time undergraduate or above, science and engineering majors preferred Candidate has a Bachelor's degree in Information Technology, which meets the educational requirement. 2, 2-5 years of technical support service experience in consumer electronics industry, smart hardware, home appliance industry, artificial intelligence industry, familiar with customer service workflow; Candidate has 2 years and 11 months at ChargePoint and 6 years and 9 months at Cardtronics, totaling 9 years of technical support experience, which exceeds the requirement. 3, Responsible for providing technical troubleshooting support and remote maintenance guidance for first-line upgraded customer consultation, including but not limited to telephone, video, online communication, work orders, etc.; Candidate's role as a Technical Support Specialist involves troubleshooting software and hardware problems via phone, which aligns with this requirement. 4, More than 2 years of technical support experience in toC (consumer-oriented) hardware products, able to effectively solve hardware problems encountered by customers during use. Candidate has extensive experience troubleshooting hardware issues in a consumer-oriented environment, particularly with ATMs, which are consumer-facing products. 5, Applicants must be in the southern or eastern United States. Candidate is located in Frisco, Texas, which is in the southern United States.