100% Strong customer service background with over 7 years of experience in relevant roles. 1, Multichannel Customer Support: Efficiently handle customer inquiries and issues via phone, email, and live chat, ensuring timely and accurate responses. Candidate has experience as a Customer Service Representative at Walgreens and as a Customer Service Representative and Producer at Farmers Insurance, where they provided excellent customer service and resolved issues, indicating multichannel support experience. 2, Order Management: Assist customers with product orders, returns, and exchanges, ensuring seamless transactions. Candidate's experience includes handling purchases and returns at Walgreens, which aligns with order management responsibilities. 3, Minimum of 2 years in a customer service role, preferably within the consumer goods industry, with experience handling multichannel support. Candidate has 5 years and 3 months at Farmers Insurance and 2 years and 1 month at Walgreens, totaling 7 years and 4 months in customer service roles, which exceeds the requirement. 4, Education: High school diploma or equivalent. Candidate has a high school diploma from Abraham Lincoln High School, meeting the educational requirement. 5, Located in San Francisco Bay Area Candidate is located in San Francisco, California, which is within the San Francisco Bay Area.