David's Resume

David

IT Support Engineer II

Male

IT Support Engineer

Live in United States

Nationality

IT Support Engineer II
Amazon(Teksystem contract)
2025.12-Current
(8 months)
In this role, I operate within a high-volume enterprise IT environment, supporting a large and fast-paced user base while solving complex technical issues that often extend beyond standard troubleshooting paths. I approach problems with a systems-level mindset, leveraging command-line tools and deep technical investigation to identify root causes rather than applying temporary fixes. My work directly contributes to minimizing downtime, improving user productivity, and maintaining operational continuity across critical internal systems. Impact and Contributions: • Resolved complex OS, hardware, and network issues using PowerShell and Linux command-line diagnostics, reducing reliance on surface-level GUI fixes. • Diagnosed and remediated authentication and access issues across internal platforms, including VPN and federation systems, restoring secure user access efficiently. • Streamlined ticket triage by assessing issue severity and routing users to the right technical paths, improving resolution speed in a high-volume IT Hub. • Applied structured troubleshooting methodologies aligned with internal documentation, ensuring consistency and compliance in issue resolution. Key Skills: Advanced Troubleshooting, Linux & Command Line, PowerShell, Identity & Access.
Senior IT Support Specialist
Group14 Technologies
2024.04-2025.12
(2 years)
2 years 1 month (1 year 9 months) During this job term, I have been responsible for administering troubleshooting and technical support for computer systems, peripherals, and mobile devices, ensuring seamless functionality for end users and executives. My role involves collaborating with IT leadership to implement process improvements, maintain MDM systems, and support large-scale computer refresh projects while upholding strict security protocols. I also serve as a team lead for escalated issues, coordinating cross-functional efforts to resolve high-priority incidents and optimize the user experience. Key Highlights: . Authored detailed knowledge base articles to assist operators with workstation sign-in post-Federation rollout, accelerating ticket resolution. . Co-developed standardized SOPs with the IT Operations Manager, improving incident response and resolution speed. . Led malware investigations and containment efforts, strengthening organizational security posture. . Directed critical troubleshooting, data migration, and device setup, reducing executive downtime. . Designed and deployed a USB-based Intune enrollment solution, streamlining endpoint compliance and locating missing devices. . Boosted first-contact fix rates by creating operator guides and knowledge base resources for complex technical issues.
IT Support Technician
Group14 Technologies
2023.12-2024.04
(5 months)
I played a key role in maintaining operational continuity by supporting enterprise systems, device deployments, and service desk operations. I focused on improving team efficiency by not only resolving issues but also documenting solutions and training others, helping elevate the overall capability of the support function. Impact and Contributions: • Reduced recurring support issues by creating knowledge base documentation for AV troubleshooting and device provisioning workflows. • Improved business team productivity by developing targeted documentation that increased travel laptop readiness by ~95%. • Supported deployment and configuration of 320+ mobile devices, enabling seamless integration into enterprise systems. • Trained Level 1 technicians on troubleshooting methodology, device imaging, and provisioning standards, improving team performance. Key Skills: IT Service Desk, Device Provisioning, Knowledge Management, Mobile Device Deployment, Training & Mentorship, Troubleshooting.
Computer Technician
RMS COMPUTER CORP(Dell/Boeing)
2023.10-2023.12
(3 months)
During this job term, I managed technical provisioning and hardware optimization for Boeing employees, ensuring high-performance systems and secure data management across 500+ devices. My responsibilities involved delivering innovative solutions to streamline imaging and provisioning processes while maintaining consistent system reliability. Key Highlights: • Developed a USB installer for Boeing systems, accelerating device provisioning by 99% and minimizing network dependency. • Provisioned and maintained 50+ devices daily, including imaging, RAM, and SSD installation, and quality assurance, ensuring optimal system performance.
Accounts Payable Specialist
Creative Financial Staffing (CFS), Odom Corporation
2023.04-2023.07
(4 months)
During this job term, I was responsible for managing accounts payable operations in a high-volume environment, ensuring accurate invoice processing, vendor reconciliation, and prompt resolution of discrepancies. My role involved optimizing AP workflows to maintain efficiency and compliance while supporting smooth financial operations across multiple teams. Key Highlights: • Processed over 2,000 invoices monthly, ensuring timely check submission and uninterrupted workflow. • Resolved invoice discrepancies through three-way matching and coordination with warehouse staff and vendors. • Streamlined data entry for 100–200 daily invoices, improving team efficiency and supporting accurate vendor account reconciliation.
Armed Security guard
Cascadia Global Security
2022.06-2023.05
(a year)
During this job term, I was responsible for maintaining high-security standards and ensuring the safety of personnel and property. My role involved monitoring operations, identifying irregularities, and intervening proactively to mitigate potential risks. I also recommended and implemented solutions to address security threats and strengthen overall safety protocols. Key Highlights: • Enhanced security effectiveness by 80% through timely threat reporting and risk mitigation strategies. • Reduced vulnerabilities and closed security gaps by implementing and enforcing safety and security protocols.
Account receivable/ Account payable clerk
walker's renton subaru mazda
2022.03-2022.06
(4 months)
During this job term, I was responsible for managing accounting tasks to ensure accurate processing of invoices and timely issuance of month-end statements. My role involved addressing discrepancies, supporting audit preparation, and facilitating clear communication with vendors for swift resolution of outstanding issues. Key Highlights: • Processed over 50 invoices daily, enhancing payment distribution efficiency. • Prepared and submitted invoices for managerial approval, ensuring proper coding and compliance. • Maintained error-free financial records, achieving 100% accuracy while supporting full-cycle accounts payable processes.