David

SingaporeNationality Singapore
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Work experience

  • Country Manager

    iQor Aftermarket Services
    2015.04-Current(10 years)
    Lead the country service delivery operations to support the long-term and profitable growth of the company business in Singapore.Ensure customer service solutions are delivered to the highest standard of service delivery.Develop and maintain a trusted client relationship with our customers.Create and maintain a high-performing and highly motivated customer service team to drive the profitability in alignment with the company best practices.Work closely with the regional leadership to guarantee an effective and cost efficient strategy.Develop and utilize market knowledge to provide tailored customer service practices to meet customer expectations.
  • Operations Manager

    Hewlett-Packard
    2012.07-2014.08(2 years)
    Manage the service supply chain operations team supporting the printer service material to achieve high level of continuity of parts supply, Partner & Supplier Management, Business Planning & Forecasting, Order Management as well as overall fulfillment operations support.
  • Operations Manager

    Hewlett-Packard
    2009.01-2012.06(3 years)
    Manage customers support operations across South-East Asia and Asia Emerging Countries, providing leadership to local and remote teams across the countries to; - deliver a consistent and best customer support experience in the market we serve, - achieving SEA Balanced Scorecard objectives & targets, including delivering support at an optimum cost that is aligned with both country & regional Go-To-Market strategies & objectives.
  • Quality & Service Delivery Manager

    Hewlett-Packard
    2006.09-2008.12(2 years)
    Manage a team of Printer and PC service specialists to support Call Center and Repair operations across South East Asia, and drive quality programs to ensure a high standard of service delivery and to over-achieve Balanced Scorecard objectives & targets.
  • Service Delivery Manager (Escalation Management)

    Hewlett-Packard
    2006.02-2006.08(7 months)
    Manage a team of technical and customer service specialists to effectively and efficiently manage and resolve customer escalations and technical elevation for the country, Singapore.
  • Customer Service Center Manager

    Hewlett-Packard
    2002.12-2006.02(3 years)
    Manage & drive operational excellence of service center with the aim to achieve the company’s growth and customer loyalty.

Educational experience

  • Singapore Institute of Management

    Computer/Information Technology Administration and Management
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