Work experience

• IT Support Consultant (Contractor)

  Onix Network

  2025.02-Current

  (a year)

  Deliver client-facing technical support for SMB environments, supporting end users across Windows, Linux, macOS Configure and support secure remote access solutions (VPNs, firewall configurations) Manage identity and access environments including Active Directory, Group Policy, and user permissions Administer Google Workspace environments, supporting company email migrations and user onboarding/offboarding Troubleshoot hardware, software, and network issues to maintain system reliability and user productivity
• IT Support Specialist

  Coherent Corp.

  2021.09-2024.12

  (3 years)

  Provided enterprise-level technical support for 30,000+ users across multiple domains and environments Resolved complex Windows OS, hardware, and software issues, improving overall system performance and uptime Supported identity & access management via AD, including account provisioning, security groups, and permissions Assisted in system and network administration using tools such as MECM (SCCM), Cisco Meraki, Cisco ISE, Infoblox Coordinated support with IT team using ticketing systems (Freshservice), Teams, Zoom to resolve issues efficiently Reduced potential downtime of ~60 minutes to under 30 minutes through effective troubleshooting and escalation Supported company-wide Okta MFA implementation, improving authentication security and user access workflows Created 10+ documentation guides to improve onboarding & efficiency for new employees and team members
• Marketing VP

  SJSU Business Organization (Alpha Kappa Psi)

  2020.02-2020.05

  (4 months)

  Managed digital marketing platforms by producing and overseeing advertising materials through Email, Adobe Illustrator, Adobe Premiere Pro, Canva, and PowerPoint Collaborated with fundraising and marketing committees to determine marketing strategies Increased interactions and impressions to 300/week, raising $2000+ for charity and gaining 100+ followers

Educational experience

• San Jose State University

  Management Information Systems

Certificates