· Rewarded with "Excellence Beyond Measure Award " by Supervisor (Richard Waters) for top tier performance in the Admissions Department (2020)· Promoted to Senior position within one year of employment in recognition of consistently surpassing expectations and maintaining a high level of professionalism· Ranked number one in the admissions department regarding application volume, activations (sales) and demonstrating a professional workflow while managing senior responsibilities (2021)· Nominated by senior leadership to actively participate in staffing and recruiting initiatives, leveraging discerning judgment and expertise to identify and onboard qualified agents aligned with organizational objectives· Elevated departmental performance by conducting thorough candidate interviews and delivering targeted phone training sessions, effectively equipping new team members with essential job responsibilities.· Collaborated with the Team Leader on a weekly basis to create dynamic PowerPoint presentations for team meetings, ensuring clear communication and effective presentation of key information.· Generated comprehensive analytical reports for three distinct departments by capitalizing on data sourced from Salesforce, facilitating informed decision-making and strategic planning initiatives· Proficient in supervising Manager on Duty (MOD) shifts, adept at resolving various issues including technical problems, escalated calls, emergencies, and more· Elevated to a Senior role within the newly established "DC-3" department, tasked with enhancing the promotion of new educational products and driving increased revenue for the University (2023)· Selected to participate in the Women's Leadership Initiative based on extraordinary contributions, showcasing dedication to continuous professional growth (2024)

· Demonstrated exceptional interpersonal and communication skills in customer service, resulting in promotion to Operations Manager shortly after initial hire.· Successfully recruited and onboarded 15 new employees each semester, contributing to the cultivation of a positive and welcoming work environment.· Increased sales performance by providing coaching on sales pitches and delivering training sessions focused on professional and enthusiastic customer interactions.· Implemented a strategic approach to enhancing individual work ethic skills by pairing employees with complementary strengths and weaknesses, fostering collaborative growth and development.

· Greeted customers in a friendly manner and assisted them in finding the right product suitable for what they desired· Collaborated with staff by making sure each gift store was organized and restocked shelves on display that neatly and effectively represent the products· Earned six extra Sea World tickets as a reward for always showing up to work on time and for being a role model by demonstrating professional work ethic