Daniel Zhe Sheng

Technical Support Engineer
Live in MalaysiaNationality
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Work experience

  • Technical Support Engineer

    Mech-Mind Robotics
    2024.05-Current(a year)
    Job Scope: - Independently conduct 3D vision project debugging and corresponding robot programming debugging. - Install and debug 3D vision systems for customers, provide equipment process debugging and maintenance support. - Collaborate with electrical and mechanical engineers to complete on- site robot debugging, linkage debugging, and problem-solving during the debugging process. - Timely summarize and report the progress of project debugging and analyze the problems that arise, proposing corresponding measures. - Responsible for customer training, writing operation manuals to enhance customer awareness and operational skills of our products
  • Field Application Engineer

    Dobot Robotics
    2023.03-2024.06(a year)
    (1 year 3 months) Job Scope: - Assist to solve technical related issues, questions and support South and Southeast Asia customers (i.e. projects, exhibitions, online and on-sitesupport). - Perform troubleshooting, root cause analysis and technical consultation to sales team and distributors. - Pre-sale evaluation for customers. Assist customers in evaluating the use of collaborative robot, accessories and motion evaluation in the automation program/applications such as, palletizing, pick and place, robot integrated with vision, robot communication, to name a few. - Summarizing product information, working together with the quality and R&D departments to solve any problems met. Provide input and feedback to the Product Management team for future development efforts to satisfy customer's needs. - Provide regional signed distributors or end-users with official technical training when required. - Write, translate and improve training related documents, FAQs and technical information database. Learnings: - Developed technical knowledge on collaborative robot arm and its related applications, including the use of a vision system, AGVs, force sensors and different types of grippers. - Gained experience with dealing a wider range of people from different countries and backgrounds.
  • Sales Application Engineer

    HIWIN Singapore Pte.Ltd.
    2022.05-2023.03(a year)
    Job Scope: - Technical calculation and sizing of motor products to customers - Post-sales technical support for AC Servo Motor, DD Motor, Linear Motor and Robotics products - Perform troubleshooting, root cause analysis and technical consultation to sales team - Conduct product training to customers and internal sales team - Conduct product demo to customers - Internal coordination within departments and HQ to resolve technical issues as well as provide solutions to customers Learnings: - Developed technical knowledge on sizing mechanical and electrical automation parts like ball screws, linear guideways, multiple axis stage, AC Servo Motor, DD Motor and Linear Motor. - Gained experience in tuning different types of motors to suit customer’s requirements.
  • Robotics Engineer

    UBCT Industrial Solution Sdn Bhd
    2021.11-2022.06(8 months)
    Job Scope: - Work with development teams and product managers to ideate software solutions. - Design the process and prototypes to build machine from start to finish. - Perform integration test to the robotic systems and quality control. - Work with manipulation robot system (robot arms) and mobile robotic system (AMR & AGV) - Provide technical guidance and direction to implement software that will control robots. - Keep abreast of advancements in robotics and relevant fields of engineering. Learnings: - Developed technical skills for programming and planning the movement of robot arms, AMRs, and AGVs to complete given tasks and requirements. - Gained first-hand experience in learning the limitations and strengths of a robotic system and the basics of communication protocols used by a robotic system.
  • Project Coordinator

    Motorola Solutions
    2021.05-2021.11(7 months)
    Job Scope: - Analyzing and filtering Product Change Notices (PCN) received from suppliers regarding affected parts, supply chain and the comprehensiveness of information. - Coordinating between suppliers, purchasing team, and design engineers on PCN open cases that requires qualification to be expedited. - Communicating PCN health status through weekly reporting and present program health status through PCN reviews. Learnings: - Developed stronger presentation and formal communications skills through coordinating between multiple different parties and weekly PCN reviews. - Gained insight to the supply chain processes and how an MNC maintains the quality of its vast portfolio of products.
  • Quality Assurance Intern

    SAM Meerkat
    2018.10-2019.02(5 months)
    Job Scope: - Ensuring quality of the packaging of products. - Assisted QA engineers and technicians in managing documents related to quality assurance (e.g. QA Work Instructions, Project Completion Checklists, Corrective And Preventive Actions, Customer Complaints and Return Merchandise Authorization) - Carried out Process Failure Mode and Effect Analysis for product Learnings: - Learnt the interactions between the different departments of a manufacturing company. - Developed communication skill. Working together with employees from management to the labourers in the manufacturing line.
  • Student Helper

    Sunway Monash Residence
    2017.01-2018.07(2 years)
    (1 year 6 months) Job Scope: - Took care of the parents of students when moving into the university hostel - Handled the necessary paperwork and clerical work in the office. Learnings: - Developed teamwork skills with co-workers while working in a friendly non- competitive environment. - Developed communication skill. Serving people from different backgrounds and countries.
  • Salesperson

    Home's Harmony Gurney Plaza
    2015.02-2015.05(4 months)
    Job Scope: - Serves customers and promotes items on sale. Learnings: - Developed communicative abilities. Promoting items on sale to customers as well as working together with colleagues to fulfil customers' needs - Developed patience. Serving difficult customer and satisfying their needs.

Educational experience

  • INTI International College Penang

    MBA, Business Administration and management, general
    2018.12-2021.01(2 years)
  • Monash University Malaysia

    Mechatronics, Robotics, and Automation engineering
    2014.12-2019.01(4 years)
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