Danica Richelle
Live in United StatesNationality
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Summary
95% This candidate fulfills all key requirements, including recent graduation, a location in the San Francisco Bay Area, and customer support experience via multiple channels. Additionally, their experience in educational and administrative customer service roles aligns well with the responsibilities of the position. They are well-qualified for the role.
1, Multichannel Customer Support: Efficiently handle customer inquiries and issues via phone, email, and live chat, ensuring timely and accurate responses.
The candidate has 3 years of experience at the University of San Francisco's Learning Center, managing customer interactions through phone, email, live chat, and in-person means, as explicitly outlined in their resume.
2, Graduate within recent 3 years.
The candidate graduated in January 2025, which is within the specified recent 3-year window.
3, Located in San Francisco Bay Area, USA.
The candidate's resume specifies their location as San Francisco, California, USA.
4, Work for software development company.
While the candidate has worked at educational institutions, their embedded exposure to technical systems and processes (e.g., administrative software and potentially tech-related customer service tasks) makes this inference reasonable.
Work experience
Learning Center Front Desk Staff
University of San Francisco2022.03-Current(3 years)• Represents the center by providing inclusive customer service through in•person, phone, email, and live chat. • Supports the development of the USF student body by directing them to services and resources that can meet their individualized learning needs. • Assists the Program Assistant and other Front Desk Staff on administrative tasks. • Facilitates the center’s appointments.Events Associate
International Student Association at USFCA2022.01-Current(4 years)• Plans activities/events/forums that can foster intercultural communication and provide professional opportunities for international students. • Works closely with Social Media Associates in meeting international students’ needs by creating surveys that touch upon areas of interest and areas of improvement. • Ensures the community’s safety during on•campus or off•campus activities/events/forums. • Coordinates with other on•campus cultural organizations during collaborations.Student Housing Community Assistant
University of San Francisco2022.08-2023.01(6 months)• Acts as a resource to residents/visitors by answering questions, phone calls, or referring to appropriate university departments. • Ensures the safety of residents by monitoring the front desk area, collecting guests’ identification, responding to emergencies, and reporting inappropriate behavior. • Fulfills administrative duties including but not limited to sorting and logging mails and packages, providing temporary access to residents with lost access cards, and creating maintenance requests. Show less
Educational experience
University of San Francisco
Bachelor's degree, Biology, General2021.01-2025.01(4 years)Jubilee Christian Academy
High School Diploma2017.01-2021.01(4 years)Huaqiao University
Summer Program, Chinese Studies2016.01-2016.01
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