Provide daily technical support to customers using SaaS products, troubleshooting an average of 50 technical issues per week, ensuring timely and effective resolutions. Handle customer email inquiries for e-commerce platforms using Shopify, diagnosing technical problems, guiding users through solutions, and escalating issues as needed. Actively resolve a variety of technical issues related to products and services, maintaining a 90% customer satisfaction rate. Collaborated with cross-functional teams to report recurring technical issues, conduct log analysis, and suggest improvements that led to a 15% increase in overall customer satisfaction. Developed troubleshooting documentation and resources to streamline issue resolution for future support teams.

Managed customer service inquiries through email, phone, and live chat, addressing technical issues and ensuring clients received timely assistance. Worked with the technical support team to resolve client-related technical issues, escalating complex issues when necessary. Coordinated health services for clients, managing the flow of information between clients, healthcare providers, and support teams. Conducted periodic audits and data reviews of EHR/CRM systems to ensure smooth customer experiences and resolved system issues. Supported the onboarding process of new clients, ensuring technical setups were completed and clients had the tools they needed to access services.