– Operated LiDAR-equipped robotic platforms via VR/haptic interfaces; performed cross-platform troubleshooting to resolve network latency and reachability issues, utilizing ICMP diagnostics and internal DNS resolution to ensure seamless device-to-workstation communication. – Collaborated with engineers on network production-level testing, configuring and initializing robotic systems and ensuring all sensors and hardware components communicated correctly with development workstations. – Tracked and escalated hardware and software issues through Buganizer (internal ticketing system), documenting all troubleshooting steps, configurations, and resolutions per SOP. – Authored and maintained Standard Operating Procedures for robot documentation and operational workflows in collaboration with the engineering manager.