I work as an assistant manager for the company Captive Hearts. I help run their two resale shops. • I manage cash transactions at the register. • I open and close one of the two stores each day; I work the alarm system and close out the register by counting the deposit. I also clean up the store. • I help train new volunteers and manage them and other employees throughout the day. • I sort through donations and also set up appointments for furniture donations. • My job also consists of customer service and selling. I do this by building customer relationships and making connections. • I manage any donations that come through the store; I check to see if they are sellable at either store. • I have to have knowledge in brands and quality in products. • I help out recruiting volunteers and conducting manager meetings each month.

As a Beauty Consultant, I work 39 hours a week to provide full time customer service. I was promoted from a sales associate/cashier to a Beauty Consultant. My employers saw my passion for beauty and thought my passions would provide a great service to customers. • Each day, I help customers find the right makeup, skincare, and hair care products to fit their needs. • Building customer relationships is very important to me; to have recurring customers shows just how strong the consultant/customer relationship is. • As part of my consultant job, I host monthly events that are sponsored by brands. I am able to provide knowledge about the brands and tell the customer why the product would work for them. • Quick thinking is key; if a customer is looking for something specific it is important to be able to quickly show the customer their product. Or if they have any questions to be able to quickly and thoroughly explain the answer. • I always give the customer a few different options to choose from when they are looking for something new to try. • I also give consultations/makeovers. • With each consultation and makeover, I will always explain what I am doing while I am doing it. • I am knowledgeable about any drug store brand or high end brand and have knowledge and tips on how to use the products. • Not only do I explain to the customer why the product is right for them but I also give them tips on how to use the product, especially if it's something new to them. • Building the basket- to up sale, it is important to build the customers basket! Recommend products that work well with what the customer currently has selected. • I have experience with working with computers, tablets, and scanners. I utilize technology everyday at work to keep track of sales, order products for customers, count and scan inventory, explore the store website for planograms, explore the beauty consultant website, and conduct video conferences. • I create lasting bond with customers. They come back as reoccurring customers for my service. • I am able to retain product knowledge with on hand and visual learning. I constantly test my knowledge and study in order to give my customers the best experience possible. • In order to find the correct products for customers, I ask open ended questions as well as listen intently to the customer in order to find what they need.

I handled customer transactions. Managed cash, card, and check payments as necessary. I used my friendly and helpful personality to assist customers with their needs. Welcomed customers into the store. Always used a friendly greeting and asked an open ended question while scanning the customers items. Learned how to be efficient and calm while handling long checkout lines. I always communicated with other team members so that the job could be done as quickly and as professionally as possible. Stocked and organized shelves in a appealing manner. Divided time slots to complete tasks. I would work on a task given to me between helping customers. Bottom of basket, or B.O.B. This acronym helped me to remember to check the customers basket or cart so that no item is forgotten.