Work experience

• Customer Solution Advisor

  OKKAMI Co.Ltd.

  2022.02-Current

  (4 years)

  · Lead end-to-end onboarding projects for hotel clients, including kickoff meetings, requirement gathering, project progress tracking, and go-live support. · Manage app configuration and content setup based on hotel operational requirements, ensuring alignment with guest journey and staff workflow. · Implement and configure third-party system integrations including HotSOS, HubOS, MessageBox, SotimobiControl MDM, and room control systems (Lutron, Schneider Electric, Zennio). · Coordinate closely with engineers, developers, product teams, and third-party vendors to deliver integrations, resolve issues, and support new feature implementation. · Provide technical support and troubleshooting through multiple communication channels (email, chat, online meetings, WhatsApp, Teams), performing first-level diagnostics before escalation to QA or engineering teams. · Create Jira tickets for system issues, feature requests, and integration tasks, while coordinating progress with developers and internal teams. · Conduct system testing and validation with clients, including API testing via Postman and service log analysis using Datadog to verify integrations and diagnose issues. · Deliver onboarding training sessions for hotel staff across departments, covering platform functionality, workflows, and operational best practices. · Document integration procedures, configuration requirements, and troubleshooting guides to support internal teams and improve implementation efficiency. · Support product and engineering discussions by translating client requirements into technical specifications and advising on feasibility and implementation approaches.
• Executive Researcher

  Accretive Talent for Japan (ATJ)

  2020.11-2021.12

  (a year)

  · Daily phone and email contact with candidates to discuss their needs and career plans · Make candidates aware of good opportunities and giving good detail on available roles · Leverage social media platforms, such as LinkedIn, to source and contact candidates · Support Recruitment consultants across a range of tasks · Work as part of the team to generate activity and hit targets
• Customer Service Consultant

  Allianz Worldwide Partner Services (Thailand)

  2017.05-2020.03

  (3 years)

  · Handle inbound and outbound enquiries from Australian customers about products and services as well as resolve problems with prompt and accurate action in professional and timely manner · Build and strengthen customer relationship by finding the right solution to customer’s needs · Provide resolutions to customer disputes and complaints and provide satisfactory solutions at the end of communication. · Participate in performance reviews and training sessions for newcomers · Advise and coach newcomers on complex cases and escalated calls · Assess travel claims according to Terms and Conditions and Insurance Policy · Provide constructive feedbacks and ideas for continuous improvement to the team · Meet the target and standard KPI both in terms of quality and quantity

Projects

• PROJECTS Aman Nai Lert, Aman Rosa Alpina, Amanvari — ● Led implementation of the OKKAMI guest app for the property, coordinating onboarding activities from requirements gathering to go-live. ● Worked with the Aman corporate team to ensure the app design and user experience aligned with brand standards. ● Coordinated integrations including GRMS room controls, HotSOS service management, Book4Time spa booking, and SotimobiControl MDM for in-room iPad devices. ● Managed configuration of app content including guest information, service menus, PDFs, images, and operational materials. Six Senses Southern Dunes, Six Senses Grenada — ● Implemented the OKKAMI mobile guest app for a public mobile deployment model (iOS & Android). ● Coordinated integrations including Mobile Key access, HotSOS, Lutron/Interel GRMS and other operational systems to support digital guest services. ● Managed backend configuration, functional testing, and staff onboarding sessions prior to go-live. TOOLS Jira™ by Atlassian Oracle Developer’s Portal OKKAMI CMS Datadog Postman Adobe Acrobat Dropbox Sign Google Docs, Slides, Sheet Oracle Simphony EMC/KDS

Educational experience

• Assumption University of Thailand

  Bachelor of Science (Biotechnology)
• Sri Pelita International School, Malaysia

  Secondary Education

Languages