Work experience

• Customer Service Sales Support

  Cargill

  2021.12-Current

  (4 years)

  ★ Support sales manager in the execution of the sales process. Work closely with them to facilitate new business: sample & quality request, creation of new customers / items, quoting and projects, forecast and opportunities. ★ Manage a certain existing customer portfolio (English, Chinese and Dutch- speaking customers). ★ Serve as the main point of contact for the order execution process. ★ Receive & process customer orders / order amendments. Handle order / delivery related customer enquiries and complaints. ★ Arrange transport (for DAP/CIF contracts) and arrange necessary export documents. ★ Coordinate with supply chain team (planning, logistic, warehouse) to ensure a smooth order process. ★ Follow up the overdue with finance.
• Service Support Representative EMEA

  Epredia

  2021.02-2021.11

  (10 months)
• Customer Service Specialist

  SABIC

  2019.07-2020.06

  (a year)

  ★ Manage orders with SAP, email and telephone for the whole OTC process, follow up the requirements from customers related with prices, deliveries, invoicing, claims, e-business services and more. ★ 'Own' the customer, and pro-actively provide support in service and logistics. Ensure timely resolution on customer issues. ★ In charge of a certain customer portfolio (distributors and direct customers) in supply chain EMEA. ★ Daily contact with the account manager to provide professional and timely feedback to customers. ★ Coordinate with logistic, master planner and product team to ensure the smooth progress of all orders. ★ Participate in projects optimizing CS processes and drive teams metrics that are directly linked to customer satisfaction.
• Sales Manager

  Tongjie Precision Mould Limited

  2014.05-2019.02

  (5 years)

  (4 years 10 months) ★ In charge of the sales department ,make annual sales plan and strategy. ★ Support and coaching sales person. ★ Prepare all the quotations and in charge of the price, payment terms and delivery time negotiation before the order. ★ Manage the communication with the existing customers and new client acquisition with CRM system and Excel. ★ On-going project follow up with email and telephone, and daily communication with client and internal project staff (designer, projectengineer ,accounting etc.) ★ Attend the professional plastic exhibition (Fakuma 2017 and Fakuma 2018in Germany) and regularly client visit in Europe.
• Sales Representative

  Global Tool Supply Limited (GTS)

  2011.05-2014.05

  (3 years)

  (3 years 1 month) ★ New client acquisition by email, phone call, exhibition and client visit. ★ Receiving clients and arrange their stay. ★ Project follow up and information transfer between factory and client. ★ Contact with the forwarder, prepare related shipment documents (Packinglist, commercial invoice, bill of lading, customs documents) for the mold export and plastic material import. ★ Attend the professional plastic exhibition (Euro mold 2011 in Germany andKunststoffen 2013 in the Netherlands) and regularly client visit in Europe.
• Assistant of General Manager

  BH Mould Industrial Limited

  2010.04-2011.05

  (a year)

  (1 year 2 months) ★ Daily document and oral translation for GM. ★ Client receipt and receipt arrangement. ★ Project follow up and information transfer between factory and clients. ★ Assist general manager for the daily management.

Educational experience

• NTI

  Dutch Language-Nederlands foutloos schrijven en spreken

  2020.01-2021.01

  (a year)
• Hainan University

  English-International business direction

  2006.01-2010.01

  (4 years)

Certificates