Leverage a data-driven approach through comprehensive support case reviews(deep dives) to identify opportunities for process and policy optimization. Subsequently, translate these insights into actionable recommendations that drive efficiency gains and elevate service delivery Evaluate the existing internal knowledge base for organization, usability, and content accuracy Supported the incubation process for various new teams/client projects Conduct in-depth root cause analysis reports to identify the underlying causes of recurring customer issues leading to a reduction in support tickets Provide reactive, transactional and technical, support for Google products to resolve customer issues and queries Collaborate with clients to create product issue tickets to improve the troubleshooting process Ensure that User data is properly documented and uploaded to the online database

Provide functional, technical and/or administrative support to resolve customer problems and queries Monitor and track incidents to ensure resolution occurs within the customer Service Level Agreement. Troubleshoot Ad based issues with use of SQL and API tools

Quickly and effectively communicate with customers to resolve disputes schedule dashboard camera installations Collaborated with Uber employees to provide rideshare drivers with dashboard cameras Thorough use of Salesforce, Microsoft Suite, and email correspondence to organize and resolve internal and external issues