Christopher's Resume

Christopher

Live in United States

Nationality

Summary

92% Strong customer service experience with 5 years in the field, well qualified for the role. 1, Multichannel Customer Support: Efficiently handle customer inquiries and issues via phone, email, and live chat, ensuring timely and accurate responses. Candidate has experience as a Customer Service Representative at Whole Foods Market, where they provided efficient customer service and built relationships, which implies handling inquiries across multiple channels. 2, Order Management: Assist customers with product orders, returns, and exchanges, ensuring seamless transactions. While the candidate does not explicitly mention order management, their role at Whole Foods likely involved assisting with transactions, which can be inferred as relevant experience. 3, Minimum of 2 years in a customer service role, preferably within the consumer goods industry, with experience handling multichannel support. Candidate has 5 years of experience as a Customer Service Representative at Whole Foods Market, which meets the requirement. 4, Education: High school diploma or equivalent. Candidate has a Bachelor's degree, which exceeds the minimum educational requirement. 5, Located in San Francisco Bay Area Candidate is located in San Francisco, California, which is within the Bay Area.

Work experience

Customer Service Representative
Whole Foods Market
2020.03-Current
(5 years)
• Perform cash register functions while building customer relationships in fast•paced environment • Uphold image of our store by providing personable and efficient customer service • Manage inventory databases and oversee company standards for data quality and assurance
Professor's Assistant
Project: Shine Inc.
2019.08-2019.12
(5 months)
• Supervised ESL learners and assisted in compiling daily check in reports in Spanish • Organized and conducted 30% of class lectures and learning activities • Ensured an effective learning environment and translated lecture material and work sheets to Spanish
Legal Administrative Intern
Metropolitan Water District of Southern California
2018.06-2018.08
(3 months)
• Processed mass data entries and organized case files for law clerks and attorneys • Performed general clerical duties including, but not limited to: typing, answering phone calls, word processing and email correspondence • Managed the electronic transfer of older documents to external off•site locations and created new file systems using Excel for easier access to files