Chila Filipa
Cidade de MaputoNationality Mozambique
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Work experience
Human Capital Coordinator
FNB Moçambique2024.11-2025.03(5 months)- Support the Head of HC in driving strategic goals and ensuring operational efficiency (Execution of HC Strategy).- Coordinate the internal alignment across the HC Pillars (Operations, Business Partnering, Reward, Talent, Organisational Development and Efficiency).- Responsible to measure the success of HR initiatives and gain insights into employee data from employee lifecycle, including engagement, compensation to culture.- Continuous improvement initiatives and strategic comms alignment including ( streamlining processes, operating model) within the areas that support the HC pillars.- Delivery of Special Projects & Innovation.- Drive innovation by continuously updating the team on best practices ( HR solutions).- Drive the adoption of technology as a key human capital differentiator ( Workday/MeatWork) from Recruitment, Onboarding, Performance Management, Reward, ER, Talent Management to Off-boarding.- Support the identification, design and implementation of solutions to identified human capital inefficient processes/procedures across the HC pillars( development of HRM).- Draft Human Capital Exco, Board and Group Reports.- Act as SPOC for all change management initiatives & systems, including project management.Report line - HOD.Human Capital Business Partner ( Retail & Support Functions)
FNB Moçambique2023.10-2024.11(a year)- Act as a trusted advisor to senior leaders in Finance, Internal Audit, Legal, Marketing and Retail functions, ensuring HR strategies align with business goals.- Provide insights on workforce planning, talent strategy, and organizational design to optimize efficiency in these departments.- Support leadership in driving a high-performance culture and employee engagement.- Collaborate with department heads to identify current and future talent needs. Develop succession planning and targeted development plans for key roles and talents, including talent segmentation 9-Box Grid.- Guide managers in driving performance management from end-to-end, including PIP and performance rating calibrations.- Work with the recruitment team to attract and retain top talent with specialized skills in high-demand areas like Finance and Retail strategic roles.- Anticipate future workforce requirements and foster a culture of collaboration and inclusivity through monthly pulse meeting with staff and 121s on a regular basis.Report line - HCBP Lead.Human Capital Business Partner ( Retail Function)
FNB Moçambique2022.01-2023.10(2 years)- Act as a single person of contact within the retail space for the head office team and across 15 branches.- Serve as a strategic advisor and consultant to the Head of Retail and respective One-downs, whilst ensuring that the branch network adheres to internal policies and regulations, aligned with business objectives.- Act as a custodian of change, culture gatekeeping and best practices in areas such as Performance Management, Talent Management, Leave Management and Employment relations.- Foster diversity and inclusion efforts within the retail workforce.- Oversee recruitment and selection for retail positions, ensuring timely hiring for both permanent and contingent workers.- As part of the onboarding experience, drive performance management induction with new hires.- Partner with L&D to implement training programs that enhance frontline staff skills in Core Banka, Customer Service and Retail products & services.- Partner with payroll teams to ensure accurate and timely payroll processing.- Streamlining role titles with pay scale and job levels (Job profiling) along with reward and Groups OD Team.- Manage HR challenges unique to retail, such as shift scheduling and frontline worker motivation.- Streamlining role titles with pay scale and job levels (Job profiling) along with reward and Groups OD Team.- Ensure Retail sales teams have adequate recognition programs/incentives per quarter through the branch network League Table.Report line - HCBP Lead.Human Resources Sub-Saharan Africa Ignite
Baker Hughes2020.11-2021.11(a year)- Provide wing to wing HR support on a local and regional capacity in partnership with the SSA Team and mainly across the lusophone cluster. - Partner with SSA Senior HR Business Partners to leverage on talent management, Secondments and Leave management for field engineers working on and off shore.- Provide support to Oil Field Equipment (OFE) and Oil Field Services (OFS) Division People leaders with performance management, disciplinary and conflict management. - Expat management for international assignments/mobility (including employment contract drafting, Tax and Social Security applications & filing).- Enrolling local employees on INSS and MITESS nominal listings, as well as expediting Taxpayers documents (NUIT).- Act as single person of contact for labour inspections.- Employee record management and SSA champion ( Mozambique, Angola, Nigeria, Uganda, etc) for HR Helpdesk services.Report lines - SSA Regional Ops Director, Regional HR Director & HR Manager.Branch Administrator & Sales
PG Glass2019.09-2020.10(a year)- Responsible for overseeing the branch operations including HR tasks, Finance admin & Internal sales.- Managing employee lifecycle from end-to-end, including nominal list enrolments to records management.- Drive toolbox talk topics with the Ops team on a weekly basis.- Bookkeeping and bank recons, as well manage customer accounts and report on overdue/over credit accounts and advise on Age analysis reports.- Internal salesperson whilst coordinating the external sales team to maximize branch contribution and leverage on sales call reports to spot potential leads.- GRV and stock taking on a monthly basis.Report lines: Branch Manager & Country Financial ManagerAdministrative Assistant at PromoMz
SOICO - Sociedade Independente de Comunicação2018.05-2019.08(a year)Bookkeeping and event management from conception to execution of corporate and government events countrywide (including procurement).- Report line Head of Audiovisuals.Project Assistant
Convénio, Lda2016.07-2018.04(2 years)- Act as an HR Generalist mostly around staffing role players in short term and fixed term contracts for both locals and expats, Record keeping and seasonal recruitment.- Collaborate closely with the Project Manager & QS throughout the tender evaluation process of construction biddings. Report line MD.Recruitment intern
Heading Recursos Humanos Moçambique2015.02-2015.04(3 months)3-month internship with a hands-on approach to: Psychometric Assessments, Recruitment (end-to-end) & Team building support.Report line HR Manager.
Educational experience
University of South Africa/Universiteit van Suid-Afrika
Human Resources bcom honoursPearson Institute
Human Resource Management bachelor of commerce - bcomSouthern New Hampshire University
Environmental, Social and Governance mba
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