TA for MGMT102 - Strategy for AY23/24 Semester 1- Under Professor Reddi Kotha

- Provided outstanding customer service to showroom visitors, ensuring a positive and memorable shopping experience.- Demonstrated in-depth product knowledge and effectively communicated product features and benefits to customers, resulting in increased customer engagement and satisfaction.- Proactively utilized upselling and cross-selling techniques, achieving and consistently exceeding commission targets.- Played a key role in boosting Google review ratings by delivering exceptional service and building strong customer relationships.- Attended to customer inquiries, addressing questions and concerns promptly and professionally.- Provided back-end sales support, efficiently managing incoming calls, emails, and live chat queries to assist customers in their purchasing decisions.