-Research and identify new business opportunities. -Foster and develop relationships with customers, clients, partners, sponsors. -Carrying out necessary planning in order to implement operational changes. -Examines risks and potentials for the business opportunities. -Estimates partners’ needs and goals -Managing courtside and VIP clients during the NBL season homegames.

-Identifying renovation and re-branding projects of premium and luxury hotel brands in Asia. -Prospecting qualified leads to progress to product interest and quoted opportunities. -Establishing and maintaining relationships with key decision-makers such as General Managers, F&B Managers, Executive Chefs, designers and consultants. Also, liaising with key stakeholders to fully understand clients’ needs and expectations. -Developing a holistic sales strategy working with the IHS Sales Support Team. -Generating new business opportunities.

• Handled escalated customer complaints to provide full resolutions and promote loyalty. •Conducted daily pre-shift and weekly departmental meetings to maximise organisational efficiency. •Delivered an exceptional guest experience through confident team management for 3 F&B outlets.