Manage and develop a portfolio of customers respecting the company’s strategy, by creating and maintaining customer intimacy to understand the clients’ needs and provide suitable logistics solution in a timely manner, increasing the satisfaction level of our customers and meeting growth projections and defined KPIS. • Customer Management Gather data from Operation and other parties to prepare related reports. Monitoring and reporting team’s activities Build and maintain relations with team members as well as at all levels. Negotiate and renegotiate contracts • Commercial Analyse the financial reporting and submit the supporting Management Letter highlighting the key aspects Know and communicate internally the developments of the client and their business. (Growth, geographical expansion, strategic decisions, organizational changes etc Based on all of this: create a potential hitlist and mobilize within the organization the required resources in order to realize some of this potential. • Quality Perform activities following standard operating procedures and work instructions Maintain and update inventory control records on product since receiving until dispatch Maintain good housekeeping practices in all areas • Safety Maintain safety standards and ensure a safe working environment Wear and ensure personal protective safety equipment are used at all times • Report Management Produce the Management reports as needed Regular update report to customer under accounts and direct line manager Other assignments assigned by superior

Responsible for target revenue achievement by planning, developing and implementing commercial and marketing strategies based on BU’s target and objectives with the main goal to support and accelerate business growth. • Analyse the direction and trend of the market as well as various channels for business expansion plans and make a business strategy plan in terms of sales, marketing, business development. and customer relations • Understand needs of existing customers to drive business and achieve revenue target. • Develop, plan and implement commercial plans, strategies, acquisition campaign with key content offering • Implement new customer acquisition strategies and forecast revenue impact • Manage existing client relationships and royalty program i.e., targeted SMS • Manage subs churn and retention tools and launch new True Visions Digital Services • Collaborate with, coordinate and train diverse teams such as sales channels, CM and Tele sales • Cross functional with all related BUs, finance, IT, CM and legal • Track, measure and analyses commercial metrics using KPIs and sync up with corporate business growth centre • Manage and track expenditures, financial goals and budgets • Perform market research and analyses threats and opportunities • Present business performance in daily, weekly, monthly and quarterly BOD meeting.

Perform the duties and responsibilities of being a window of communication between KPAC and all distributors, raising a Technical Part Inquiry (TPI), Parts Pricing Review Request (PPRR) to Komatsu Japan, part sale claims, quoting part books, providing technical support, check the stock availability from all Komatsu subsidiaries and inform to the distributors, maintaining database as well as work with all concerned departments and provide assistance for distributors problems and inquiries. • Part Inquiry Provide technical support to the distributors. Verify and Coordinate with Komatsu subsidiaries for part inquiries and inform to the distributors. Raise TPI to Komatsu Japan and all Komatsu subsidiaries and notify the requester Check KPAC stock, worldwide stock included with production lead time and inform • Price Inquiry Coordinating with all Komatsu subsidiaries on price requirement. Collaborate with Komatsu Japan on price issue by prepare the necessary information further raise PPRR to Komatsu Japan and notify the requester PPRR answer. Provide timely and accurate parts book quotations to distributor. • Part sales claims Acknowledge claim to distributor from receipt. Coordinate within the organization (KPAC & BKC) to expedite for claim result. Manage complex customer accounts, scrap & returns processes and claim report and update as required. Provide necessary paperwork (stock adjustment, credit note, debit note and etc.) Send out claim result within 45 working days from receipt of claim request. Contact distributors to advise on the progress of claims. Make sure that claim tracking is updated and well maintained. Vehicle: Spare parts Department, Domestics Section.