Own Brands: iQFOiL - Windsurf Olympic Paris 2024 & Los Angeles 2028, Airush Kiteboarding, Severne Sails, Starboard Windsurfing, Starboard SUP. Responsibilities: Worked directly with the CEO and COO to develop and refine warranty and service processes, aligning with company objectives. Successfully created SOPs and KPIs for continuous improvement, reducing process delays from over a year to 72 hours within three months. Led and mentored the Warranty & Customer Support team, fostering a high- performance and collaborative culture. Built the team by recruiting and coaching staff to adopt a proactive mindset and positive attitude. Fostered strong relationships with customers, distributors, and dealers, providing comprehensive after-sales support. Resolved issues, optimized logistics, and ensured satisfaction at all levels by establishing best practices for compensation and replacements. Collaborated with suppliers to negotiate and resolve issues, improving service delivery and ensuring smooth operations while mitigating losses. Conducted data analysis on warranty claims and product performance to support R&D and product teams. Used customer feedback to enhance product quality and implement effective risk control measures. Managed system development and workflow control through tools such as Freshdesk .Power BI and the Warranty Portal, ensuring streamlined operations and effective issue resolution. Role Summary: Led the Warranty & Customer Support team to optimize warranty processes, successfully reducing delays and mitigating losses. Fostered strong relationships with customers: worldwide distributors, and suppliers to ensure effective after-sales support and service delivery. Conducted data analysis to enhance product quality in collaboration with R&D, and product teams while managing system workflows with tools to streamline operations and efficiently resolve issues. EXPERIENCE

(Call contact center) The world's leading OTAs, Bedbank, accommodation, transfers, activities, and car rental. B2B travel ally. Responsibilities Supplier Relationship Management: Skilled in managing customer and B2B supplier relations across North and Latin America within the Supplier Relationship Center Department. Negotiation and Verification: Expertly negotiate rates and availabilities to optimize profitability. Reservation Management: Maintain accurate booking records to minimize losses and maximize profits. Customer and Supplier Liaison: Address the needs of travel agents and suppliers, providing effective solutions and fostering strong relationships. Communication Management: Ensure efficient communication with suppliers and customers, resolving booking issues promptly while delivering excellent customer service. Conflict Resolution: Proactively assist with denied bookings and resolve overbooking issues to ensure smooth operations. Booking Reconfirmation: Regularly reconfirm bookings and follow up on cases, ensuring high levels of customer satisfaction. EXPERIENCE DURING STUDIES Auto parts industry, for Branzilian importers Orchids industry, for Brazilian importers Responsibilities Conduct negotiations for the company with other businesses Accompany clients to meetings as their representative Act as a cultural and business liaison to find mutually acceptable compromises Utilize effective communication and persuasion skills Analyze market trends and competitor behavior Build strong relationships with partners and clients

(Contract) (Contract) These experiences were gained during my studies, and therefore, I was only able to work part-time.