Work experience

• Team Leader

  Concentrix

  2024.03-2024.11

  (9 months)

  I did lead a team with 18 Customer Service Representitives by the Amazon Germany project.
• Team Leader

  Conectys

  2021.11-2023.04

  (a year)

  I did lead 3 teams (German - Dutch - Hungary) within the Stanley Black & Decker project. 17 Customer Service Representitives in total.
• Team Leader

  Teleperformance

  2019.06-2021.10

  (2 years)

  I did lead the team with 13 Customer Service Representitives within the IQOS Germany project.
• Customer Service Representitive

  Trenkwalder

  2018.02-2019.04

  (a year)

  I have been working for the Weltbild ordering hotline in German.
• Customer Service Representitive

  Teleperformance

  2012.05-2013.05

  (a year)

  Supporting the Vodafone Germany customers by the hotline.
• Customer Service Representitive

  Marmassistance

  2009.03-2012.03

  (3 years)

  Supporting the ADAC insurance customers in German by the ADAC hotline regarding the 24/7 road assistance service.
• Customer Service Representitive

  Conduent

  15.05.2013 - 10.012018 1 - HTC brand smartphones support for the DACH region in German by the hotline. 2 - Apple products technical support and also second level technical support by the hotline.