Responsible for On-Site Installation and Repair of Computing, Home Theater, and Networking Devices. Provides In-Depth Product Demonstrations and Client Education for a large number of electronic devices. Performs Inventory Management of vehicle-stocked products, tools, and repair parts. Skillsets include: Computer Hardware Diagnostics and Repair, MacOS/Windows OS Installation and Repair, iOS and Android OS Troubleshooting, Computing Peripherals Installation and Troubleshooting, Technical Support, Television Installation and Mounting, Television Diagnostics and Repair, Audio/Visual Installation and Configuration, Speaker Wiring, Installation and Concealment, Network Installation and Configuration, Security Camera Installation and Configuration. Accomplishments: Leader in Net Promoter Score (NPS), finishing FY17 at 100%. Previous Roles within Geek Squad:Full-time Senior Advanced Repair Agent (ARA): Responsible for performing In-Store Troubleshooting and Repair of Client computing devices. Skillsets include: MacOS and Windows OS Installation and Repair, iOS and Android Troubleshooting, Computer Hardware Troubleshooting and Installation, Virus and Malware Removal, Data Recovery, Disk Imaging and System Deployment, Rescue by LogMeIn Remote Support Software Proficiency. Accomplishments: Brought the In-Store Repair Turn Time down from 5.3 days to 1.8 days. I also completed Apple iOS training and Certification to service units as an Apple Authorized Provider. Full-time Operations Agent (OA): Responsible for the logistics of Geek Squad Service Center Shipping & Receiving, Precinct Inventory Management, Client Communication, and day-to-day Precinct Operating Procedures. Accomplishments: Within a short time, took the Store 797 Precinct from the bottom-half of the rankings to leading the Market and District in every key metric for the position, including Net Promoter Score, Order Create-to-Close time and Shipping Turn Time.

Full-time Best Buy Mobile Lead Sales Associate: Responsible for the Sale and Activation of Mobile Devices (Mobile Phones, Mobile Broadband devices, Cellular-Integrated Tablets and Laptops) for Postpaid and Prepaid Cellular Providers (AT&T, Sprint, Verizon). As Best Buy Mobile Lead, my job entailed providing support, training, and leadership for my team in addition to maintaining personal sales goals. Accomplishments: Led my team to Department-Record Revenue figures, as well as company-leading Geek Squad Protection (78%, goal = 40%) and Accessory (82%, goal = 60%) attach rates.Previous Roles within Best Buy, LLC:Full-Time Computing & Tablet Specialist: Responsible for the sale of Computing and Tablet devices and accessories. I was also responsible for the training and development of Computing Sales Associates in the key drivers of Connectivity and Mobile Broadband. Accomplishments: Exceeded sales revenue goals by maintaining average Revenue per Hour of $2100 (Goal = $900/Hr.), while becoming the driving force behind a 400% increase in Connectivity & Mobile Broadband Revenue during that period same period. Also served as a Best Buy for Business Brand Ambassador, Certified Blackberry Brand Rep, and Samsung Certified Sales Expert.Part-time Computing Sales Associate: Responsible for the sale of Personal Computing and Home Office devices and accessories.Accomplishments: I was able to exceed full-time expectations in every metric from Revenue per Hour (R/Hr.) to Net Promoter Score (NPS) as a part-time employee.

I was responsible for soliciting new customers to originate, process, and fund various types of home loans ranging from Purchase Money, 1st and 2nd mortgage refinances, HELOCs, Construction Loans, VA/FHA, and more. I worked in conjunction with Loan Processors to open Escrow, order Title and Appraisal Products, and get loans approved. I also became proficient in the Calyx Point Mortgage Loan Origination Software.

Solicit new/existing customers to originate Loans ranging from 1st and 2nd mortgage refinances (Fixed & 2/28 ARMs), HELOCs, personal installment loans, unsecured lines of credit, and auto refinances. I processed loans by obtaining the appropriate documentation required by the underwriting department to successfully evaluate the customers creditworthiness, and determine if the customer is eligible for the selected product. I also worked in conjunction with the Branch Sales Assistant/Doc Drawer in preparing signed loan documents to be review and processed for funding. I serviced loans after closing, and maintain relationships with customers to explore new up-sell opportunities. I was also instrumental in establishing and maintaining relationships with local title agencies and appraisal companies for services during the loan process.I was licensed by the State of Californias Department of Insurance as a Qualified Motor Club Agent (Lic. #: 0E40588) in order to sell auxiliary insurance products to new/existing customers. I was also trained to operate the Vision Loan Origination System, and Century II (CII) Customer Service Database.Accomplishments• Maintained 100% Document Accuracy for 15 consecutive months (03/2004 – 7/2005)• Completion of Senior Account Executive Training effective 06/2005• Completed Company’s Management Training Program (MP1 Overview and MP1 Fundamentals) • 1st fiscal year with company, Averaged above monthly New Money Goal of $325K for 2004 ($333,056/mo) and exceeded 2005 monthly goals ($418,177/mo) • Company recognition program Reach the Peak participant and award winner for Q1 2005