As an Assistant Director of Freshman Recruitment, I have demonstrated a comprehensive and data-driven approach to enhancing the admissions process and improving prospective student engagement. I thoroughly evaluated 1200 freshman and international files, 150 transfer files, 275 waitlist applications, and 75 appeal applications, gaining deep insights into what constitutes a competitive applicant. I supervised 85-100 Campus Tour Guides, providing mentorship, training, and guidance to ensure exceptional visitor experiences for 100,000 annual visitors.Building strong relationships with 20-25 high school counselors from the Los Angeles and San Fernando Valley areas, and about 16 from Illinois, I promoted transparency in the college admission process and helped better prepare students for college applications. I delivered tailored admission presentations to various student populations, adapting content to meet the specific needs of transfer, local, out-of-state, first-generation, low-income, and international students.As the Lead for the Customer Service Initiative Training Committee, I conducted training sessions on effective customer service techniques for in-person interactions, phone calls, and email communication. Utilizing qualitative and quantitative data analysis, I informed decisions on tour guide recruitment, equitable high school visit schedules, and salary adjustments, ensuring a fair and efficient recruitment process.

As a Campus Visit Coordinator, I successfully coordinated various prospective student programs, including campus tours, overnight visits, and group tours, efficiently managing schedules and guest registration in Slate. I supervised 28 student workers, overseeing budgets, schedules, hiring, and training, and developed comprehensive training materials and staff manuals. I collaborated with the Associate Director to implement a virtual Admitted Student Reception and conducted information sessions and virtual tours to promote the college. Additionally, I participated in recruitment for the CA-23 cohort, attended virtual college fairs, and developed a Bus Scholarship program to increase campus access for local high schools. I also created a Slate report to track yield rates related to campus visits, providing data-driven insights to improve recruitment strategies.

As a Special Projects Coordinator, I designed an event assessment using Formstack to consistently track alumni engagement, enhancing our ability to measure event success. I developed key administrative documents for the annual Alumni Awards process, including a detailed timeline, application, and rubric, ensuring an efficient and organized workflow. Additionally, I successfully collaborated with key stakeholders to coordinate and execute a prominent alumni event with the Los Angeles Rams, demonstrating my capacity to manage complex projects and build valuable partnerships.

As an ACUHO-I Conference Services Intern for Orientation, I coordinated housing and linen services for 4,300 orientation students over the summer, ensuring all housing needs were met efficiently. I developed a streamlined check-in and check-out process for 600 orientation students per session, significantly improving operational efficiency. I served on a weekly duty rotation, promptly responding to emergencies, incidents, and concerns related to conference housing, orientation, overnight guest housing, and intern housing.In my supervisory role, I conducted bi-weekly one-on-one meetings with 6 conference assistants, providing guidance and support. Additionally, I trained 24 conference assistants and 24 orientation leaders on conference services operations, policies, and procedures, ensuring a well-prepared and knowledgeable team. These accomplishments highlight my ability to manage large-scale operations, respond effectively to emergencies, and lead and train a diverse team.

In my role as an Alumni Engagement Graduate Assistant, I played a vital role in fostering connections and enhancing engagement between alumni, students, and the university community. I facilitated training sessions for new undergraduate student interns, ensuring a smooth integration into their roles. Managing daily job board postings on APU Connect, I facilitated connections between alumni and valuable resources. During Welcome Week, I conducted outreach to 200 students, promoting the Office of Alumni Engagements services and resources.One of my significant achievements was planning and coordinating the Homecoming Block Party/Tailgate, a community event attended by 1,000 alumni, parents, students, and faculty. This event, complete with games, vendors, and food, strengthened bonds within the community and showcased the universitys vibrant spirit. Additionally, I collaborated with Career and Calling to present to 20 CCSD cohort students on the benefits of attending ACUHO-I and NODA summer internship programs, providing valuable insights and opportunities for professional growth.

In my role as a Public Safety Administrative Coordinator, I have demonstrated a commitment to enhancing campus safety and fostering community preparedness through strategic planning and collaboration. I created educational outreach marketing materials to educate the campus community on emergency preparedness campaigns, ensuring widespread awareness and readiness. Collaborating with campus partners such as Student Housing, Facilities Management, and local law enforcement agencies, I coordinated the planning and implementation of emergency management programs, including the Active Shooter Response Demonstration and Quake Fest.I spearheaded the planning, coordination, and development of a Cadet BBQ event, providing a welcoming space for inner-city students involved in the cadet program to connect with peers and engage in community events. Working closely with the Chief of Public Safety, I contributed to the development of a See Something, Say Something campaign, fostering a culture of vigilance and reporting within the LMU community. Additionally, I conducted assessments of After Action Reports from various universities, identifying key findings to address within LMUs safety protocols.

- Supervised a floor of 48 residents, organized bi-weekly programs based on their needs and interests - covering topics on alcohol education, career exploration, personal wellness and counseled residents through personal and academic issues- Facilitated roommate conflicts and had roommates reach compromises and solutions to their disagreements - Responded to regular duty calls with situations holding students accountable for alcohol use, drug use, and noise violations- Responded to serious duty calls around topics such as sexual assault and mental health and provided students with resources and support - Managed various administration duties including weekly reports, advocate reports, facility requests, and engagement reports to keep a record of participation and engagement

- Trained and supervised 20 student workers and held them accountable for department expectations- Provided front desk customer services and was able to effectively engage with individuals with complaints and concerns- Handled the intake and tracking of lost and found items, film permit signatures, off-campus verification, issuing of temporary cards, maintaining the bike log, and returning valet keys for the purpose of keeping an assessment of the services provided- Assisted with the organization of crime reports to meet Jeanne Clery Act standards

- Managed all social media platforms to increase online engagement (Facebook, Instagram, Twitter, Google +, Pinterest, Flickr)- Uploaded photographs and videos to social networks for weekly social campaigns- Replied to customer questions and provided them with contact information of appropriate personnel

- Planned and organized toy drive for Winter Concert- Developed a publicity plan including created a flyer, social media strategy, and other forms of communication to promote our concert

- Assisted in online reputation management, building and maintaining online communities, monitoring conversations and trends, and providing customer service when appropriate- Worked directly with the Social Media Community Manager to schedule and manage content, posts, and tweets on our various social platforms and listening tools- Worked directly with the Senior Manager of Learning and Development on creating a new hire orientation power point to highlight the need for social contribution- Monitored online conversation for social influencer campaigns such as Padma Lakshmi and Hugh Acheson through social listening tools: Insightpool, Shoutlet, Adobe Social- Worked directly with our Senior Editor to update our online YP listings as well as featured collections

- Represented the student body at school wide events and meetings, obtained our purpose and vision to maintain a sense of professionalism and morale through example.- Conducted official cabinet meetings and was the appointed representative for district and school meetings regarding subject matters pertaining to school wide issues.- Performed cashier duties in the Associated Study Body store and assisted in the cleanliness and upkeep of the store.