5 years 8 months

(1 year 3 months) Seek consensus and approval from internal stakeholders for proposed plans; negotiate with accounts to company's position, maximizing profit outcomes. Manage funds and resources for the best return on investment. Analyze data and implement high quality solutions and actions to solve problems proactively with customer and team. Represent Dyson to the trade; demonstrate exemplary execution of Dyson principles. Comprehensive knowledge of customers; ability to communicate that knowledge, serving as the voice of the customer internally. Establish and execute plans regarding distribution, merchandising, pricing, and product placement including negotiating contracts, trading terms, and various programs. Develop and manage relationships and processes with established customer team and internal business partners.

(1 year 7 months)

(2 years 2 months) • Manage sales labor, both direct & 3rd party in key national retail accounts (Best Buy, Nordstrom, Bed Bath & Beyond, Neiman Marcus, Sephora & Ulta). • Exceed sales targets by building, directing and motivating high-performing District Manager team, +111.6% to target 2019 YTD. • Provide extensive support in sales, operations, merchandising, technical and business areas to key accounts for CPG (Environmental Control, Floor Care,Beauty). • Monitor customer buying trends, market conditions and competitor actions to adjust strategies and exceed sales goals. • With the need to shift roles due to onset of pandemic – transitioned into role co-leading the Sell Out team while in Contact Center support roles April 2020 - Aug 2020.

10 years 9 months (2 years 6 months) - Led teams of 7-9 retail stores, 75+ employees to exceed sales quotas and increase profitability through effective sales strategy and business planning. - Collaborated with retail store leadership to implement continuous improvements and exceed sales and profitability goals. - Managed revenue models, process flows, operations support and customer engagement strategies. - Held one-on-one meetings with General Managers, focusing on employee development and mentorship. - Delivered operational and financial controls in a cost-effective manner.

(1 year 7 months) - Promoted team collaboration, performance and efficiency by fostering a culture of development and sales results. - Scheduled and led collaborative daily store huddles for all employees to discuss sales promotions and performance results. - Engaged and interacted with customers to create positive shopping experiences and drive revenue growth. - Oversaw effective store scheduling and staffing. Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.

(1 year 2 months) - Led a team of 8 Indirect (National Retail) Account Managers, supporting over 200 big box retailer doors, including Apple, Best Buy, Target, Walmart, Costco. - Provided extensive support to Senior Leaders in sales, operations, merchandising, technical and business areas to key accounts. - Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience. - Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals. - Exceeded sales targets by building, directing and motivating high-performing Account Manager team.

(3 years 5 months) - Provided extensive support in sales, operations, merchandising, technical and business areas to key accounts, including Apple, Best Buy, Target, Walmart, Costco, RadioShack, Dollar General & Family Dollar. - Boosted sales numbers with proactive account servicing and diligent relationship-building. - Motivated team members to meet and exceed sales targets. - Exceeded sales targets and awarded Winner's Circle for top 15% of organization.

(1 year 3 months) - Worked with Solutions Specialist team to exceed sales performance expectations, improve operations and provide exceptional customer service. - Promoted professional growth and facilitated talent development of each associate to drive performance excellence. - Helped with planning schedules and delegating assignments to meet coverage and service demands.

(1 year 3 months) - Exceeded sales targets and KPIs. - Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.

- Performed safety operational audits and facility inspections evaluating clients against company and industry standards. - Designed and delivered training seminars, providing continuing education opportunities for clients across the US and internationally. - Provided business relations and consulted for over 75 clients, generating annual revenue in excess of $350,000.