Work experience

• Head Of Moonton Indonesia Customer Service

  MOONTON GAMES

  2020.08-Current

  (6 years)

  (5 years 11 months) Supporting all translation and localization works for 3 languages (Indonesia,English, Chinese/Mandarin). In charge for complex Customer Service case solving (Malaysia & IndonesiaRegion), VIP Case management and handling for Non-MLBB Projects In charge for Indonesia and Malaysia's Customer Service Management. In charge for Moonton's Non-MLBB Project Customer Service Management. Joined in August of 2021, improved Regional's Customer Service Satisfaction rate from 70% to nearly 90%, and steadily maintain in between 85% to 92%. Build and Manage full time and part time Customer Service. Monitor and manage Customer Service's quality Provide insights to HQ and participate in manual change for global Customer Service.
• Field Force Manager (Human Resources)

  Huawei Consumer Business Group

  2020.05-2020.08

  (4 months)

  1 year 9 months HUAWEI DEVICE 1. Field Force team performance improving 2. Field Force team competitive atmosphere building 3. Recruitment processing, interviewing, provided candidate sourcing, and salary planning 4. Field Force team human resource management, attendance, productiveness, and effectiveness 5. Communicate with the HR agency for the day to day FF team management 6. Regulation making 7. Participate in making and as the main executor of Reward and Punishment program of the FF team 8. Manpower Management 9. Translating Human Resource-related documents (SOPs, Memos,SalesSpeech for Promoters/Supervisors/Trainers) from English and Chinese/ Mandarin to Indonesian.
• Customer Relations Management Specialist - Risk Control

  Country Garden Group

  2018.02-2018.12

  (a year)

  - In charge in risk controlling; mainly in reviewing: * Marketing materials * Sales gallery condition checking * Checking if the actual site is in accordance with the marketing promises - Person in charge for department internal control - Department Translator - Weekly customer satisfaction survey and the weekly report forming - Customer complain handling - Assisting in preparing the Handover plan, including in gathering information from related parties, consultation with legal department, sales and marketing, and the sales admin
• Digital Marketing Intern

  PT. Kawan Lama Sejahtera

  2016.07-2016.11

  (5 months)

  I took part of the Digital Marketing activity of the brands in Kawan Lama company, from the content writer, content creator and social media management. Analysis is needed in this field since it is directly connected to the costumer, therefore, I assume myself that I have learnt the marketing analysis skill which affect another more marketing supporting skill after the 4 months of full time

Educational experience

• BINUS UNIVERSITY GRADUATE PROGRAM

  Marketing Communications Strategy

  2018.01-2020.01

  (2 years)
• BINUS University

  English Language and Literature general

  2014.01-2018.01

  (4 years)
• PELITA TRILINGUAL SCHOOL'S

  SOCIAL SERVICE

  2009.01-2013.01

  (4 years)

Certificates