• Lead branch of 15–28 sales brokers and leaders. Drove performance, day to day operations, and team growth. • Set revenue goals, KPIs, and SOPs for each Focus Item • Recruited, hired, trained, and developed staff, developed leadership pipeline. Separated staff if necessary • Managed domestic and international portfolios; averaged $72K weekly margin. • Conduct and lead QBRs and strategy calls with major accounts. Track Year-over-year growth, and business retention • Delivered training on account penetration, prospecting, sales approach, and closing techniques. Sales Team Leader | October 2022 – October 2023 • Coached sales team while expanding personal book of business. • Guided brokers on Prospecting Strategy and Customer development. • Addressed performance gaps with SMART coaching. Saturday Group Leader | March 2022 – October 2022 • Maintain and grow Book of Business * Oversaw Saturday shift

• Built book of business via cold calls, CRM use, and consistent pursuit • Managed full freight cycle: quoting, booking, dispatch, negotiation, issue resolution.