• Leverage ServiceNow Reporting & Dashboard analytics to quantify regional & global case trends and refine organizational support model strategy• Establish COE partnerships to promote cross-functional training, reduce case resolution time, and minimize escalation frequency among 3 stakeholder programs: Talent Operations, Talent Acquisition, & University Talent• Procure compensation recommendations for mid-year and year-end Rewards Season planning• Create and drive the Americas Intern Tiger Team to reinforce internship onboarding programs success and foster manager enablement• Conduct intake sessions to triage and implement employee workplace accommodations• Own involuntary termination process and biweekly severance auditing for MSAs & RIFs

• Procure monthly & quarterly ERC performance metrics on HR Case volume & SLAs for Americas region• Lead liaisonship between ERC and Americas interns COE program for 700+ interns• Conduct biweekly & off-cycle time card processing for non-exempt Americas employees• Support biweekly Adobe Life Orientations to enhance onboarding experience• Document case notes to support the Employee Relations team• Develop Knowledge Articles to champion employee self-service model

• Provide first-level HR Generalist support for 10,000+ Americas employees• Address inquiries related to Employee Experience policies, programs, & procedures• Manage new employee I-9 verifications & visa auditing process via Equifax Workforce Solutions• Facilitate Background Checks team in expediting candidate lifecycles through First Advantage• Leverage Workday to maintain & update employee information• Utilize ServiceNow to resolve 500+ HR Cases monthly

• Collaborated with hiring managers to support Cruise contingent workforce program• Scheduled interviews and facilitated end-to-end candidate experience• Onboard 2500+ contractors by provisioning Okta accounts, hardware, & systems with IT• Managed job requisitions and worker life cycle through VNDLY VMS• Communicated with client stakeholders: staffing suppliers, vendors, & contractors• Resolved manager inquiries and worker modification requests through JIRA and Zendesk• Audited time & expense records, bill rates, pay rates, and vendor markups for accuracy• Curate & schedule customized workforce reports for managers using Excel & Google Sheets

• Utilized SumTotal LMS to identify learning patterns and opportunities• Procured new employee reports through Oracle Business Intelligence platform• Managed social media content on LinkedIn page and marketing content calendar• Updated course information, tracked attendance, and developed reports through Excel• Assisted employees with online training courses and resources• Coordinated logistics for learning and development events• Maintained training and workshop materials

• Coordinated full life cycle recruiting through myStaffingPro ATS• Onboarded new hire cohorts through weekly New Employee Orientations• Initiated background checks and I-9 verifications through Justifacts• Compiled interview packets, schedules, and feedback from hiring managers• Designed Excel dashboard to track recruitment requisition status and hiring workflow• Posted recruitment requisitions onto Handshake job posting platform

• Coordinated weekly, monthly, & quarterly programs that foster diversity & interpersonal growth• Advised apartment floor of approximately 130 residents• Exhibited comprehensive knowledge of on-campus resources & facilities• Maintained on-campus safety by reinforcing University Housing policies & procedures• Conducted routine community walks around facilities to ensure security• Documented policy violations, maintenance requests, and injuries

• Developed recruitment dashboard for summarizing regional & interdepartmental hiring patterns• Analyzed global data to identify areas of focus & improvement for FY20 recruitment strategy• Compiled feedback regarding internship satisfaction to increase outreach & interest on-campus• Evaluated colleges university scorecard data to improve effectiveness of sourcing collegiate talent• Scheduled on-site, virtual, and remote interviews for hiring committees through Outlook & Zoom

• Facilitated professor with Human Resources Management course• Evaluated student assignments, discussion forums, and research summaries• Recorded student performance with PolyLearn learning management system

• Utilized ONESolution Finance HRIS to maintain student and full-time personnel files• Audited biweekly payroll records for accuracy and policy compliance using Stromberg Enterprise• Analyzed SAP BusinessObjects database to ensure accuracy of benefits reports and insurance bills • Tracked employees cafeteria insurance plans for medical & dependent care claims• Processed changes to employee records: new hires, separation reports, and leave of absences• Served as HR Student Representative on ASI Business & Finance Committee• Compiled daily, weekly, and monthly company-wide statistics