• On-site support to president, faculty, staff, and students for information technology and audio- visual services throughout the campus. • Manages IT support tickets, including creation, completion, and delegation. • Remote support through Kaseya • Experienced in configuring and maintaining JAMF profiles. • Versed with Active Directory, group policy management, and troubleshooting. • Maintain expertise with hardware and software supported by Cal Maritime to ensure informed procurement decisions, actively managing the procurement process.

• Troubleshooted and maintained hardware/software on Windows 10 based systems, issues on Point of Sale systems, and park network both from the office and on-site at the location. • Deployed PCs after reimaging, VoIP phones after provisioning, and analog phones. • Remote support through RealVNC software. • Active Directory & NetWrix Password Manager. • Tracked all service request updates and completion using a Help Desk Ticketing System called SolarWinds IT Service Desk (Samanage).

• Troubleshooted and repaired Macs, PCs, iPhones at the repair bench through a queue ticket- based system in RepairShopr. • Repaired hardware (hard drives, displays/screens for computers or iPhones, batteries, etc.) • Troubleshooted software for macOS and Windows (virus removals, data transfers, data recovery,disk cleanups, OS reinstallation, etc.) • Provided customer support at the reception desk for quick troubleshooting. • Documented all information regarding repairs into RepairShopr/Apple GSX.