Provide support for company’s PACS software to clients using knowledge of SQL, DICOM, HL7, Windows, Remote Desktop Support, complex healthcare workflows through calls and emails while following HIPAA Troubleshoot issues with proprietary desktop application and server-side/backend processes Manage and resolve over 40 cases a week using a ticketing system Collaborate with other teams within company to effectively deliver solutions to clients Write documentation that outline solutions to problems and provide detailed inner notes in tickets Assist R&D team with testing new mobile, web, and desktop application version releases Implement and upgrade software in projects for new and existing clients

Delivered customer service over the phone and in-person to ensure satisfaction and loyalty Demonstrated strong multi-tasking abilities in a fast-paced work environment to timely deliver orders