Work experience

• Assistant General Manager

  Beets & Roots

  2023.12-Current

  (2 years)

  - Lead daily operations, staff coordination, and customer satisfaction initiatives - Implemented efficiency improvements in service flow and team communication - Supported hiring, onboarding, and performance evaluations
• Co-Founder

  E-Commerce / Dropshipping

  2023.07-Current

  (2 years)

  - Built and managed a global online business from scratch - Conducted product research, supplier coordination, and customer support - Developed marketing campaigns and optimized user experience
• Manager

  Vapiano

  2022.08-2023.12

  (a year)

  - Managed a team of 20+ staff in a fast-paced hospitality environment - Increased customer satisfaction through enhanced service training - Oversaw inventory, budgeting, and scheduling
• Sales Agency Manager

  Para Ti Estamos

  2020.02-2022.08

  (3 years)

  - Supervised sales teams and created successful marketing strategies - Strengthened client relationships and expanded the customer base - Trained new hires and monitored performance KPIs
• Language Teacher (English & Spanish)

  China Universal

  2019.05-2020.01

  (9 months)

  - Taught business and conversational English & Spanish (in-person & online) - Customized lesson plans for professionals and students - Strengthened intercultural understanding through tailored content
• Service Coordinator

  Picasso Bar Restaurant

  2018.01-2019.01

  (a year)

  - Managed reservations and optimized seating logistics - Trained new waitstaff and coordinated service during peak hours
• Private Families

  Families

  2017.04-2018.01

  (10 months)

  - Assisted with childcare, pet care, and household responsibilities
• Construction Assistant

  Phillips

  2016.02-2016.09

  (8 months)

  - Supported renovation projects and residential maintenance tasks

Languages