Work experience

• Customer Service Representative

  Yamato Scientific America

  2023.08-Current

  (2 years)

  • Provided clients with comprehensive product information and guidance, contributing to selling opportunities • Conducted comprehensive presentations to our sales distribution partners to promote our products • Developed and maintained strong, long-term relationships with B2B clients ensuring a high level of satisfaction
• Account Manager

  Triple Crown Consulting, Campbell, CA

  2022.12-2023.07

  (8 months)

  Responsible for creating and maintaining a database of qualified engineering managers, developing and maintaining client relationships, generating job openings and assignments, ensuring ongoing client satisfaction. ● Actively communicate with engineering managers and take job listings in a timely manner ● Completed at least 10-15 outbound calls per day ● Served as middleman between engineering manager and candidates ensuring full-cycle hiring process through Triple Crown is executed efficiently/effectively ● Consistently sent out 10 of our top candidates to potential/existing engineering managers per day ● Generated 2-4 new qualified engineering managers per week
• Account Manager

  Elite Marketing Concepts, Fremont, CA

  2022.01-2022.09

  (9 months)

  Responsible for recruiting and expanding business through the interview process as well as all forms of communication with customers. Actively served as liaison between Verizon and customers to ensure products are functioning properly, problems are solved, and new/existing customers are satisfied. ● Completed at least 5 customer acquisitions through our POS system per day ● Actively cold called, sent emails, took part in face to face interactions to turn warm leads into new customers ● Served as both an Inside & Outside Sales Representative for our Verizon campaign (B2B, B2C) ● Effectively distribute, sell, and manage products from Fortune 50 companies ● Consistently ranked as a top 5 performer out of 25 for highest commission earned weekly

Educational experience

• San Francisco State University

  Bachelor of Science Business Administration: Concentration in Marketing

  2018.01-2022.01

  (4 years)

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