Summary

Work experience

• MANAGER (HEAD) – STRATEGIC PARTNERSHIPS

  Jubilee Health Insurance Limited, Nairobi

  2025.05-Current

  (a year)

  The role is responsible for driving the growth and expansion of Jubilee Health Insurance business through strategic alliances. This role will be instrumental in identifying, developing, and managing partnerships that enhance our market position, drive revenue growth, and improve customer experience. This role focuses on identifying, negotiating, and managing strategic partnerships that enhancing accessibility, and market expansion for medical insurance products. Achievements: ▪ Set up and mainstreamed Strategic Partnerships as a key business unit. ▪ Developed strategic partnerships framework for Jubilee Health Insurance Company and streamlines the customer journey. ▪ Identified and onboarded 11 key strategic Partners. ▪ Achieved revenue growth and impacted 50,000 lives through strategic partnerships within a year. ▪ Identified and deployed technology platform to managed end to end onboarding and administration of micro-products through partners. ▪ Represented Jubilee insurance in Key workshops and events. Main Responsibilities: Strategy: Develop and execute a strategic plan to establish and enhance strategic partnerships for the business. Identify potential partners, assess partnership opportunities, and negotiate agreements that align with the Company’s objectives and drive business growth. Drive innovation in health insurance offerings through collaborations and digital transformation. Conduct market research and analysis to identify market trends, customer needs, and competitive landscape in the Insurance sector. Use this information to develop strategies for positioning the organization as a preferred provider of Medical Insurance solutions and expanding market reach. Leverage partnerships to unlock new revenue streams, increase policy sales, and expand into untapped market segments through innovative distribution channels. Operational: Manage and nurture existing strategic partnerships with insurance providers, brokers, medical providers, and other relevant stakeholders. Collaborate with partners to develop joint marketing initiatives, sales programs, and service enhancements to drive customer acquisition and retention. Work closely with cross-functional teams to identify market needs and develop innovative products and solutions. Work closely with internal teams to integrate partnership-driven solutions into company operations. Corporate Governance: Compliance and Risk Management: Ensure compliance with regulatory requirements and industry standards in the Insurance business. Implement risk management strategies and internal controls to mitigate risks associated with partnership activities and ensure ethical conduct. Contract Negotiation: Lead contract negotiations with strategic partners, ensuring favorable terms and conditions that protect the organization's interests and support the achievement of business objectives. Leadership & Culture: Team Leadership and Development: Provided leadership and guidance to the strategic partnerships team, fostering a culture of collaboration, innovation, and high performance. Set clear goals, provide coaching and mentorship, and promote professional development opportunities. Collaboration and Relationship Building: Build strong relationships with internal stakeholders and cross-functional teams to facilitate effective collaboration and alignment. Foster a culture of partnership and teamwork within the organization.
• BUSINESS DEVELOPMENT LEAD

  Safaricom PLC, Nairobi

  2015.01-2025.05

  (10 years)

  2019.06——2025.05，BUSINESS DEVELOPMENT LEAD This role is that of ICT, Cloud & IOT trusted adviser and BDM lead supporting the Energy & Services vertical (Financial, ICT, Health, and Professional/Business Services). I develop bespoke cloud, hosting, IOT and security strategies, enabled by Safaricom’s multi-cloud propositions into the market on AWS, Azure, Huawei & Safaricom’s own cloud driving business value in the process. This role entails business development goals including both new sales and cross-selling additional services to prospective and existing customers. A key function of this role is the liaison with clients and deployment team, it is responsible for the management of multiple programmes simultaneously including scheduling, staffing, and coordinating required activities with clients and internal resources. As a leader of engagement teams, this role requires the development of internal methodologies, training, mentoring and guidance to staff to enable completion of assigned tasks. Achievements: Lead a team solution architects, platinum engineers, and relationship executives/managers to deliver tailored technical solutions and support, enhancing customer satisfaction by over 25% through NPS evaluations. Contributed to the transformation of Safaricom from a Telecom to a Technology company by increasing IoT, Cloud, fixed data, and IT Security sales and partnerships, resulting in year-on-year growth in ICT revenue. Exceeded new revenue/growth target of Kshs 70 million by expertly managing a customer and partner portfolio with a baseline annual revenue of Kshs 650 million. Drove a higher Net Promoter Score (NPS) leading to improved customer loyalty and an increase in repeat business. Implement effective coaching strategies for relationship executives, enhancing their performance and enabling them to achieve a 35% increase in sales conversions and long-term client retention. 2015.01——2019.06，RELATIONSHIP MANAGER - STRATEGIC PARTNERSHIPS The role entailed management of key strategic partnerships that offer Safaricom the opportunity to leverage the resources and capabilities of other organizations to achieving its mission as well as expand or offer new products. An example of a Key Partnership managed was M-KOPA & M-GAS. Achievement: Negotiated terms of partnership agreements to ensure the product launch of mobile device financing with M-KOPA that now accounts for 60% of M-KOPAs total revenue and 80% overall revenue growth to Safaricom from the partnership. Developed a new framework for engagement & support for M-GAS that Improved overall customer experience. This entailed overall solution adjustments to include deployment of IOT Smart devices which were more reliable in ensuring device communication and quick turn around on support queries. Negotiated a new commercial framework that increased Safaricoms revenue share from the partnership. Developed joint marketing strategies to promote the partnership to customers and other stakeholders. This led to a growth in monthly new customer acquisitions to between Kshs 30,000 and Kshs 50,000 by M-GAS.
• SPECIAL PROJECTS COORDINATOR – DIGITAL CHANNELS

  Nation Media Group Ltd, Nairobi

  2013.10-2014.12

  (a year)

  Pioneered innovative advertising initiatives on Digital channels as part of the growth team, resulting to the adoption by advertisers at a time digital advertising was new in the market. This channel developed as a new revenue stream with a monthly revenue of Kshs 6,000,000. Established and maintained highly effective client and industry partner relationships, driving a growth in overall business growth on digital advertising. Represented the company at industry events and trade shows, gathering valuable market intelligence and enhancing brand visibility. Streamlined work operations by developing new proposals, contracts, and procedures, resulting in an increase in client acquisition and a 10% reduction in process inefficiencies. Delivered comprehensive monthly and yearly reports, supporting data-driven executive decision-making, and contributing to the company's strategic growth.
• TECHNICAL SALES ENGINEER

  LTL Holdings, Nairobi

  2009.12-2012.10

  (3 years)

  Attended pre-bid meetings and prepared bid reports for electrical power projects, contributing to the acquisition of multiple high-value contracts for electrical mini-power stations, transmission lines, and sub-stations. Conducted comprehensive site visits and prepared detailed reports, ensuring accurate project assessment, and enabling the efficient allocation of resources for power projects. Streamlined the tender process by preparing documents and responses, leading to an increase in winning bids and company growth. Fostered relationship development with assigned customer’s and promoted products through attending trade shows and seminars, resulting in a 25% increase in business referrals and a 15% growth in industry network connections.
• RESEARCH AND DEVELOPMENT OFFICER

  Equity Bank Limited, Nairobi

  2008.08-2008.12

  (5 months)

  Conducted an in-depth customer satisfaction survey focusing on Equity Bank branches in Nairobi, providing valuable insights that led to improvement in customer experience. Collaborated with the leadership team to identify relevant questions and optimal data collection methods, ensuring comprehensive and actionable results. Maintained and protected electronic databases, safeguarding critical company information and ensuring data integrity. Utilized data analysis to draw inferences and conclusions, generating data models and comprehensive reports that contributed to data-driven decision-making and the enhancement of bank operations.

Educational experience

• DayStar University - Ongoing

  Master of Strategic Management

  2025.01-2026.01

  (a year)
• University of Nairobi

  Bachelor of Science, Mechanical Engineering

  2004.01-2009.01

  (5 years)

Certificates