Supervision of projects to streamline processes, optimize productivity and improve service quality for customers in the area of responsibility. Analysis of shifts in accordance with company guidelines and implementation of measures to improve operational excellence. External stakeholder management and engagement with local entities. Procurement of goods,analysis and management of various inventory levels. Create, supervise, and promote a culture of safety and wellbeing

Management of GS Yuasa Customer Solutions Sales & Services teams. Own the pricing and profitability of the Parts and Service business lines. Realise customer experiences that reaches full utilization and value of the GS Yuasa’s parts and service platforms in the most value adding ways. Working with customers and Sales and Product Management departments to implement "customer marketing" efforts to establish best practices to manage content and customer interaction throughout the customer lifecycle.

Management of Service Sales team for reaching IT Service Sales budget including datacenter assesments, datacenter software, spare parts,batteries, B2B maintenance contracts. Directly reporting to Country VP forecasts, profitability and salesforce analysis. Developing competitive and profitable pricing strategies for aggressive IT service market. Responsible for effectiveness of the Service Sales Team via Salesforce reports. Management of Customer Services Team Operations on the field. Collaboration with other BU’s for combination of the products&services.

Analyse Customer Satisfactions KPI’s and report to management. Implement SAP technical spare part details inputs in SAP according to exloded views. Be the customer voice in technical services of the “oven and aspirator” product range. Support field services team with technical datas online