Technical Consultant @ JPT Opto-Electronics. Technical Service Specialist Hitachi Industrial Equipment & Solutions America, LLC Supported Technical Service team through technical support, product sampling, tiered technical training. Built relationship with distribution sales representatives on Hitachi industrial marking and coding equipment. • Salesforce (CRM): Utilized Lightning for technical service case creation, warranty appraisals and sample requests record documenting. • Liaison with sales team for sampling request specifications, equipment quote approval and OEM integration Sample Lab Application • Performed a variety of sampled materials across customer end products and specifications • Utilized specific testing methods to ensure real-world application to end user printing speed, adhesion and print quality requirements Quality Analysis • Performed product and part failure analysis from warrantied parts • Liaison with Japan engineering team for equipment & part upgrades to be released to service team in field service bulletins (FSBs) • Performed (HMI) software testing (debugs, logged defects, installation and upgrades to software) Training • Developed training program and instructional material on safety, troubleshooting, maintenance and installation of specific software and hardware pertaining to inkjet products. • Train and develop service and sales personnel for the purpose of instructing & application end-users and clients Projects • Assisted technical team in the integration of vision system code verification for Great Lakes Coca-Cola • Coordinated with Hitachi Europe & Japan engineering team to lead training for Vision System Software and installation Associate Application Support Specialist Videojet Technologies Inc. September 2014 - December 2018 | Wood Dale, IL • Provided technical support to end user and field service across multiple technologies (inkjet, lasers, thermo-transfer over-printers) • Created/edited knowledge articles and field service bulletins on issues & updates pertaining to inkjet and laser printers to be internally published for field support • Generate sales leads (hot & cold) from new and existing customers to meet quarterly quotas. • Provide Videojet Remote Service support (cloud based troubleshooting and preventative maintenance) • Meet monthly and quarterly Key Performance Indicators (KPIs) EDUCATION Bachelors of Science in Electronics Engineering Technology (BSEET) January 2012 - June 2014 DeVry University in Illinois GPA: 3.1 out of 4.0