Bilal Ahmad

System Engineer
Algorithm EngineerLive in PakistanNationality
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Work experience

System Engineer

Techture Inc
2023.08-Current(2 years)
Summary: Experienced system support engineer regardless of my job, I focus on client satisfaction and resolve their encountered issues while meeting the SLA and even in some cases if I need to cross the border line to resolve the client issue. Technically I’m a quick leaner and always eager to learn new tech stack and love to acquire complex technical issues. Job Duties: Windows and Linux server support. Managing Domain controllers. Managing user permissions on Gitlab. Administering Windows AD server. User Support on MAC and Windows for almost any software product. Office365 Administration (Exchange, AD and DNS). Managing virtual environments on Hyper-V machines cluster using Microsoft Virtual Machine Manager. Support tickets to resolve problems and work with fellow teams. SOP documentation of problem resolution, maintaining local Wiki. Users On-boarding and Off-boarding. Technologies: Active Directory, Microsoft Exchange, Microsoft Azure, Jira, LDAP, Firewall, Azure Virtual Desktop. Certifications: MS-102: Microsoft 365 Administrator AZ-104: Azure Administrator Associate

ServiceDesk Engineer

Constellation Software Inc
2023.02-Current(2 years)
Summary: provide technical support to end users, troubleshooting hardware and software issues, managing support tickets, and ensuring the smooth operation of IT services. You will work collaboratively with teams to resolve incidents efficiently, maintain system documentation, and contribute to optimizing IT workflows. Job Duties: Provide remote and on-site technical support for hardware, software, and network-related issues. Diagnose and troubleshoot Windows/macOS systems, applications, and peripherals. Manage support tickets effectively using IT service management tools. Administering Windows AD server. User Support on MAC and Windows for almost any software product. Assist with system monitoring and alerts, responding to incidents proactively. Install, configure, and maintain office IT equipment, including laptops, desktops, VoIP phones, and printers. Support tickets to resolve problems and work with fellow teams. SOP documentation of problem resolution, maintaining local Wiki. Technologies: Active Directory, Microsoft Exchange, Microsoft Azure, Jira, LDAP, Firewall, Azure Virtual Desktop.

Technical Support Engineer

SKY Zone Technologies (Think M)
2019.03-2020.12(2 years)
Job Duties: Coordinated with technical support specialist team to take over calls outside their level of support. Assist customers with more difficult technical issues requiring a greater level of personalized care and in greater length. Escalated support desk tickets to Level 3 in the most crucial circumstances and after considerable time had been spent on a single ticket. Resolve daily support tickets as per SLA. (Experienced with Zendesk, teamwork). Bugg reporting to support manager and development team. Strong working experience with the support team to make the support lifecycle completed. Technologies : Linux, Git, Basic CI/CD Understanding, PHP development.

Assistant Manager

Information technology services
2017.10-2019.01(a year)
Managing, EC2, S3, Route 53 on Amazon web services. Managing virtual machines using VMWare V-Sphere and Hyper V. Setting up environments for Development, QA and Staging on (Windows and Linux). Build deployment with manual steps. Configure and administration of Oracle 10g, MYSQL, Nginx, Apache, Jenkins. Development of web-based application on PHP. Resolve daily encountered development issues. Strong working experience with the development team.

Front End Developer

ACIANO Technologies
2015.01-2017.09(3 years)
Demonstrable knowledge of web technologies including HTML5, CSS, JavaScript, jQuery. Design responsive layout using Bootstrap Developed and managed project plans while providing status updates to management Worked with team of developers to resolve Front End issues

Educational experience

Sir Syed University of Engineering - Karachi

Computer Science
2012.01-2015.01(3 years)
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