Work experience

• Enrollment Representative

  University of Phoenix

  2024.04-Current

  (a year)

  - Guide prospective students through the enrollment process, answering inquiries and providing detailed information about programs, admission requirements, and financial aid options.- Build rapport with potential students through effective communication channels including phone calls, emails, and virtual meetings.- Utilize SRM software to track and manage student interactions, ensuring timely follow-ups and personalized assistance.- Collaborate with academic advisors and other university departments to address student concerns and facilitate a seamless transition into the university community.- Stay updated on university policies, procedures, and program offerings to accurately advise students and address their needs.- Advocate for student success by providing ongoing support and resources to promote academic and personal growth.- Meet enrollment targets and objectives while maintaining a high level of professionalism and integrity in all interactions.
• Project Coordinator

  Experian Employer Services

  2022.12-2024.05

  (2 years)

  -Manage the planning, coordination, and execution of the ERC program for a company or organization, ensuring compliance with the program guidelines and regulations.-Managed Project Portfolio of $11.6MM with $1.2MM in revenue.-Develop and implement project management strategies and procedures to ensure effective project management and adherence to ERC guidelines and regulations.-Collaborate with internal stakeholders, including HR, finance, and legal departments, to ensure effective communication, task delegation, and efficient allocation of resources.-Facilitate the development and submission of documentation required by ERC, including payroll records, tax forms, and other program-related documentation.-Manage program risks and issues, including the identification and mitigation of program risks and timely resolution of program issues.-Work closely with external partners, including tax consultants and legal advisors, to ensure compliance with applicable regulations and standards.-Foster a positive and collaborative team environment and ensure that team members are aligned with the program goals and objectives.-Participate in relevant professional development activities to stay current with ERC policies and procedures, tax laws and regulations, and other relevant information and trends.-Provide support to internal stakeholders, including HR and finance departments, to ensure proper understanding and execution of the program.-Analyze data related to the program and provide recommendations for process improvements and program enhancements.-Communicate program updates and results to internal and external stakeholders, including senior management and relevant government agencies.
• Material Handler

  McKesson

  2022.09-2022.11

  (3 months)
• Mortgage Loan Closer 2

  Wells Fargo

  2020.09-2022.07

  (2 years)

  Compiled closing packages for drafting and presentation accuracy.Explained very technical financial information to applicants in easy to understand language. Monitored pipelines to track and log status of loans. Prepared all paperwork for loan package and arranged final closing meeting.Reviewed mortgage documents for accuracy, which included title abstract and insurance forms. Reviewed titles, insurance and flood zone certifications to meet closing standards for each property.Prepared preliminary settlement statements and loan closing instructions for review by title companies and closing agents.Consulted with outside vendors to identify and resolve loan closing issues.Reviewed and validated details of loan applications and closing documentation.Successfully closed and funded 45+ loans per month
• Collections Specialist

  Wells Fargo

  2019.09-2020.09

  (a year)

  Performed work in compliance with established regulations, policies and standard operating procedures.Documented details of calls and customer interactions.Assisted in collections efforts for customers with past due balances.Negotiated payments and settlements with customers.Worked with vendors to supplement internal collections efforts.Managed over 100 customer calls per day.
• Training Facilitator

  24-7 Intouch

  2018.04-2019.09

  (a year)
• Customer Service Representative

  24-7 Intouch

  2017.10-2018.04

  (7 months)
• Sales And Leasing Consultant

  Mercedes-Benz Of San Diego

  2015.03-2017.10

  (3 years)
• Server

  Draft South Mission

  2014.08-2015.09

  (a year)