Translate medical information verbally such as consent forms, registration, admission form, disclaimers, discharge paperwwork, and conversations between doctors and nurses to patients and their families. Interprete conversations accurately and impartially during consultations, examinations, treatments, and procedures. Ensure that medical terms and jargon are translated into a language that the patient can easily comprehend. Prepare training materials in Vietnamese for interpretation skills enhancement and a consistent protocol between Vietnamese clients and English-speaking service providers in the USA, Canada, and the UK. Improved performance by 10% by identifying skill gaps in accent fluency, tonality, and register adjustment after the initial 2 months of service. Maintained exceptional customer satisfaction consistently over 98% for the past 2 years of service.

Hospitality and Events Management Higher Diploma