AZALEA

Customer Service
MaleAfter-sales customer serviceLive in United StatesNationality
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Work experience

  • Customer Service

    East West Container Line (Chino Hills, California)
    2024.04-2024.08(5 months)
    • Expand and nurture a network of local truckers by maintaining strong relationships through regular phone calls and emails on behalf of the freight forwarding company. • Offer optimal freight forwarding route solutions for agents needing transportation services in the U.S., including full ocean load and less than container load. • Offer optimal trucking transportation solutions based on the agent’s container type. • Utilize Microsoft Excel Online to systematically document inquiries, record agent feedback, and share relevant information with colleagues. • Provide tailored transloading or warehousing solutions based on the specific details of the goods for agents with those needs. • Support the import and export processes for shipments. • Assist truck operators and customs brokers in the office with detailed truck transportation logistics.
  • Technical Support Customer Service

    Auber Instruments
    2014.06-2023.05(9 years)
    • Liaise with customers to scope their requirements for control panels and single electric components, before calculating cost estimates and collaborating with cross-functional teams to design, build, and test solutions • Lead the planning, design (production), and calibration (testing) of a portfolio of high-quality consumer instruments from scratch, including temperature controllers, pressure controllers, and humidity controllers: • Project managed the creation of temperature controllers (Type K Thermocouple, PT100 RTD) used to monitor BBQ meat temperature, control coffee temperature, facilitate beer brewing, and execute powder coating • Brought to market multiple pressure gauges and controllers for use in monitoring automobile and control vacuum pressure rates • Build robust humidity controllers that are routinely used in meat curing and food cultivation • Work closely with a customer to understand their needs, and determine the most appropriate type of sensor/ temperature controller, before building a custom cooling control system to support a solenoid valve • Serve as a point of expertise and support in the resolution of complex technical/electrical issues on temperature controllers, pressure controllers, humidity controllers, RTD sensors, thermocouple sensors, and pressure transducers (amongst other instruments): • Review information provided by customers and/or perform comprehensive inspections of each instrument to determine the root cause of the issue • Leverage product knowledge to develop effective solutions, before replacing hardware, fixing firmware, or implementing other corrective actions to restore full functionality • Plan and conduct sensor temperature tests, input power, and output loads tests (using multimeters and realloads) on temperature controllers, humidity controllers, solid state relay, and contactors • Collaborate with key stakeholders, including global suppliers, customers, and cross-functional teams to procure the parts required to build control panel systems • Manage large electrical product sales for external companies by capturing insights into their specific needs, providing quotes, and structuring and closing large wholesale deals • Maintain quality standards by coordinating international supply chains, to include supplier engagement order placing, and shipping – checking bills to identify errors/quality issues before liaising with suppliers for resolution

Educational experience

  • Leight University, Bethlehem, PA

    Computer Engineering
    2012.01-2014.01(2 years)
  • The Pennsylvania State University, University Park, PA

    Electrical Engineering
    2007.01-2011.01(4 years)
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