Work experience

• Customer Support Agent

  Ansvery

  2022.06-Current

  (3 years)

  Provide timely and effective support to customers via multiple communication channels Utilize language skills to assist customers in English and Russian Handle inquiries, complaints, and troubleshooting with professionalism and empathy
• Guest Service Agent

  Hyatt Regency

  2021.11-2022.02

  (4 months)

  Delivered excellent guest experiences by addressing their needs and concerns Assisted guests with check-in/check-out procedures and room accommodations Collaborated with hotel staff to ensure smooth operations and guest satisfaction
• Manager of Sales

  Shopping 727

  2020.10-2021.07

  (10 months)

  Managed sales activities and implemented strategies to drive revenue growth Provided guidance and support to sales team members to achieve targets Built strong relationships with clients and vendors to enhance business opportunities
• Senior Salesman

  TOO Koreancosmetics

  2018.11-2020.09

  (2 years)

  Demonstrated product knowledge and assisted customers with product selection Contributed to sales goals achievement through effective communication and sales techniques Handled inventory management and maintained store presentation standards

Educational experience

• Turan University

  English- Russian translation

  2015.09-2018.06

  (3 years)

  Translation studies
• Almaty State Humanitarian-Pedagogical College

  Bachelor of English- Russian translation

  2012.09-2015.06

  (3 years)

  Translation studies

Languages