Alina
Multilingual Customer Service Advisor
Female25 y/oRussian translation/Customer Service Director/Network/Online Customer Service/After-sales customer service/Pre-sales customer service/Customer Service Manager/Supervisor/Customer Service SpecialistLive in Czech RepublicNationality Kazakhstan
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Work experience
Multilingual Customer Service Advisor
Jetworks Ltd
2022.06-2023.12(2 years)
-Provided customer support to English and International Clients.
-Administered Customer queries, raising Cost Estimates, prodiving Statu Updates
and advising on schedule changes.
-Provided interpretation skills to multinational clients.
-Administrative and PA support to Senior Management Team.
-Awarded Employee of the Year 2023
Financial Advisor
Vasebudoucnost.cz
2023.01-2023.06(6 months)
-Provided comprehensive support for financial products.
-Delivered tailored advice on Mortgage and Insurance products to meet the needs
of clients.
Customer Support Specialist
PayTack
2021.12-2022.02(3 months)
-Managed Customer inquiries on related Products and Services.
-Provided detailed feedback on available Options and Services.
-Engaged effectively with customers to enchace product understanding,directly
contributing to a 10% sales increase.
-Maintained a comprehensive cilent database,correcting ambiguities and errors.
Educational experience
Moscow State University, Moscow
Clinical Psychology
2019.09-2024.05(5 years)
After 5 years of study archived a psychology degree.
Languages
Russian
Native
English
Proficient
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