•Works as part of the internal IT Team for the Tampa (Hillsborough/Pasco County) Division of D.R. Horton, the nation’s largest homebuilder (by volume)•Provides hardware (laptop, tablet, cell phone), Windows Software (OS, Office, Office 365), and other limited software support for internal company applications used by other departments•Supports over 300+ users (users who work in the Main Division office, as well as those who work at our sales centers and construction sites)•Installs networking for new community sales centers as part of new community buildout•Coordinates with vendors, and other 3rd parties (such as ISPs) when needed or directed by managers or other administrative staff•Assist with new hire process-computer setup and conducting new hire IT training•Performs other duties at the direction of management, HR, or Administrative staff

•Worked on a small team of 6 IT staff that handled internal technical support issues within company•Served as primary desktop and laptop deployment specialist for an organization of about 100 users•Performed new user creation, set up, and configuration duties in Active Directory and Office 365/Exchange Online as part of new hire process.•Performed initial IT orientation for new hires, providing day-1 training on their new machines•Handled the upgrading of user hardware from older, out-of-warranty equipment to newly purchased desktops and laptops with better specs.•Responsible for submitting daily and weekly Antivirus and Malware reports using internal monitoring tools for Director of IT and CIO•Provided day-to-day troubleshooting of computer equipment, computer system issues, printers, and Level 1 networking issues•Logging and closing tickets using SalesForce•Performed other duties as directed by Senior team members, Director of IT, and CIO•Responsible for quick rollout of laptops using SmartDeploy as part of company’s disaster recovery policy

•Served on small team primarily providing laptop and desktop support for over 350 end users.•Primary point of contact for troubleshooting hardware issues on peripherals like printers, scanners, label printers, phones, etc.•Also performed 1st/2nd level support for MS Office suite, Adobe products, and other internal applications•Facilitates setup of videoconferencing hardware/software for interviews, depositions, and presentations. •Performs new user laptop and desktop setup and configuration for new hires, and hardware repossession and repurposing after employee termination•Assists on various other tasks and duties around office as requested and directed.•Left position due to assignment being over and position being dissolved.

•Providing technical support as a Managed Services Provider, fielding calls and emails from clients having technical issues and entering work into ticketing system. •Assisting clients remotely using MaxRM, troubleshooting and resolving problems when applicable.•Logging, tracking, and resolving tickets using MaxDesk to manage tech support tickets•Rendering onsite support for clients on an as-needed basis, when remote support does not resolve issue or when work requires a technician to be at client location. •Advising clients on software, hardware, and application features. Educating clients on best practices, and answering any questions they may have related to any technical scenario they have.

•Served as primary technical point of contact for all technical issues in office of 70-75 employees.•Functioned as primary subject matter expert regarding company’s IT infrastructure•Primary daily duties entailed face-to-face technical support of all office desktops, laptops, and other mobile devices, and systems related to business function (MS Office, Dynamics 365, Office 365)•Provided frontline and tier 2/3 support of Microsoft Dynamics 365, Microsoft Office 2013 & 2016 applications, and Windows10 Operating Systems•Provided Server administration by adding/deleting user profiles and mailboxes, and by using Active Directory on Windows Server 2012 and Office 365 admin tools•Served as Primary Office 365 Global Administrator, purchasing user licenses, and administrating users using the Exchange, Skype for Business, SharePoint Admin Centers.•Primary Azure Backup and Azure AD Connect Admin, ensuring backups are complete on schedule, and links between on-premise AD server and Office 365 are functioning normally and with no issues. •Supported phone/voicemail, fax, printers, and access control systems•Lead/Aided in the completion of IT tasks and projects, and assisting with other IT team member’s projects

•Assisted in on-boarding process of clients using the Actsoft Comet Tracker suite of products. This includes installing the application on computers using remote desktop software, as well as a wide variety of mobile devices. Additional duties include training clients on the use on the Comet Tracker software and answering their questions about the software. All of these duties assist in finding the correct features in the application and matching them to client’s business needs for proper return on investment. •Operating Systems encountered/worked with on a daily basis include: Windows XP, Vista, 7 & 8 along with Windows Server 2003, 2008, and 2012 for server environments. •Use of Microsoft Word and Excel to assist with other miscellaneous tasks as they are assigned.•Use of Microsoft SQL Server 2005/2005 Express, and Microsoft SQL Server 2008/2008 Express as part of software installation process to set up backend database that houses all customer tracking data.•Remote technologies used in this role include: Team Viewer, GoToMeeting, and ILinc.

•Worked in a call center environment, assisted clients using various versions of NexTech Practice-a medical practice management/electronic medical records software. Duties also included answering questions about the software, as well as installation, updating, and other software maintenance.•Use of NxSupport-a proprietary ticketing system used to track and manage support tickets.•Use of Microsoft Office suite to assist with other tasks as assigned.•Use of Microsoft SQL Server 2005/2008 as part of new installation process to house customer data client-side.

•Worked in a call center environment, handling various issues for Verizon Wireless customers. Maintained constant working knowledge of the computer systems needed to learn my job, as well as keeping up with current/future wireless technologies to grow customer base and keep existing customers.

•Provided computer repair solutions for the students, faculty and staff of the USF community. Routinely perform computer diagnostics and troubleshooting problems, Windows XP/Vista/7 and anti-virus installation/re-installation and configuration, hard drive backup and data recovery using imaging software. Communicating with customers their specific computer situation and helping them return their computer to an operational state.