Armando Melendez

Field Service Manager@PFU America, Inc.
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Summary

Field Service Manager at PFU America Inc.. Bringing almost 15 years of experience in customer support, service operations, and team leadership. With a strong background in optimizing field service efficiency, enhancing customer satisfaction, and driving operational excellence. Playing a key role in ensuring seamless service delivery.

Work experience

  • Field Service Manager

    PFU America, Inc.
    2022.04-Current(4 years)
  • Training Manager

    Fujitsu Computer Products of America, Inc.
    2017.05-2022.06(5 years)
  • Service Engineer

    Fujitsu Computer Products of America, Inc.
    2016.08-2017.05(10 months)
  • Senior Support Engineer

    Fujitsu Computer Products of America, Inc.
    2015.12-2016.08(9 months)
  • Level 2 support engineer

    Fujitsu Computer Products of America, Inc.
    2013.10-2015.11(2 years)
  • Field Service Support Engineer

    Fujitsu Computer Products of America, Inc.
    2012.11-2013.09(a year)
  • Technical Support Engineer

    Fujitsu Computer Products of America, Inc.
    2010.12-2012.10(2 years)
  • Desktop Support Technician

    Dell
    2009.01-2010.10(2 years)

Educational experience

  • Techskills

    Network+ Certification, Computer Systems Networking and Telecommunications, N+
    2012.01-2012.01
  • CompTia

    CompTia A+, Desktop Support, A+
    2008.01-2008.01
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