1. Provided exceptional customer service to Chinese customers in a Duty Free Shop, facilitating communication in Mandarin, English, and Thai, and ensuring high customer satisfaction through prompt resolution of issues.2. Coordinated with sales and business analysts to meet sales targets, promoted product details, and executed monthly promotional activities, contributing to increased sales volume.3. Supervised customer complaints and after-sales problems, conducted quarterly satisfaction surveys, and reported operational issues to management, ensuring efficient shop operations and customer satisfaction.

1. Managed inventory corrections and coordination withmanufacturing, and scheduled deliveries.2. Developed and maintained Excel spreadsheets, includingbalance sheets and income summaries.

1.Managed inventory levels, ensuring accurate tracking and organization of stock.2. Conducted regular audits and reconciliations to maintain inventory accuracy and reduce discrepancies.3. Coordinated with suppliers and internal teams to ensure timely restocking and efficient inventory flow.

1. Assisted customers in selecting books by providing detailed information about various genres, authors, and titles, enhancing their overall shopping experience.2. Managed transactions efficiently, including handling cash, credit card payments, and providing accurate change, ensuring a smooth and pleasant checkout process.3. Organized and maintained book displays, restocked inventory, and ensured the fairs area was clean and visually appealing to attract and engage customers.