Work experience

• Technical Expert

  Apple

  2022.05-Current

  (3 years)

  Offering extensive hardware and software troubleshooting support for a diverse set of customers, including students, seniors, and business users across Apple devices. Ensuring timely and high-quality repairs for iPhones, consistently exceeding customer expectations and meeting deadlines. Providing mentorship and comprehensive training to team members across store departments, ensuring customer satisfaction and gaining personal growth and development. Collaborating with management to address technical challenges and provide creative solutions to customers, resulting in high customer satisfaction rates. Documenting device and repair history through Mobile Genius ensuring a seamless customer journey.
• Quality Engineer

  LinkedIn

  2021.08-2022.01

  (6 months)

  Developed Automation scripts using JavaScript, Selenium, Java, and WebdriverIO for test cases resulting in webpages functioning accurately for users. Learned to develop scripts in Visual studio code using Json and JavaScript grasping a better understanding of Automating customer templates. Troubleshooted ARM templates using Json ensuring that templates are valid resulting in user having a proper template to use for their team and customers.
• Technical Specialist

  Apple

  2017.10-2021.03

  (4 years)

  Repaired customer relationships by resolving software and hardware issues in a timely manner resulting in consistent customer satisfaction. Consistently met limited duration appointments resulted in exceeding customer expectations and expand team metrics. Partnered with Leaders to develop innovative solutions tailored to address unique challenges faced by our valued customers.

Educational experience

• College of San Mateo

  Bachelor of Quality Assurance

  2014.03-2019.09

  (6 years)

Languages