Work experience

• HR Operations & Administrative Specialist

  Awesung Inc.

  2025.12-Current

  (8 months)

  MULTI-SITE HR & OPERATIONS COORDINATION Independently supported HR and administrative operations across multiple East Coast warehouse locations, balancing regional operational priorities with detailed local site execution in a fast-paced logistics environment. Coordinated workforce operations for warehouse locations in Texas, New Jersey, and Savannah, supporting onboarding, attendance tracking, overtime approvals, and employee communication. Maintained operational continuity across multiple facilities with minimal supervision while managing competing priorities and high-volume responsibilities. Served as a key operational support partner for geographically distributed warehouse teams. STAFFING VENDOR & FINANCIAL OPERATIONS Managed staffing invoice operations and cross-border financial coordination between U.S. warehouse operations, staffing vendors, and overseas headquarters finance teams. Oversaw invoice tracking, reconciliation, submission, payment follow-up, and issue resolution for staffing vendors across East Coast warehouse locations. Acted as the primary liaison between U.S. operations teams and overseas finance departments to ensure accurate and timely processing of workforce-related expenses. Resolved payment discrepancies and operational billing issues while maintaining strong vendor relationships and workflow visibility. EMPLOYEE SUPPORT & PROCESS IMPROVEMENT Provided day-to-day HR operational support while improving administrative workflows and operational consistency. Supported onboarding, employee documentation and HR administrative procedures for frontline warehouse staff. Acted as a primary contact for employee inquiries related to payroll, onboarding, attendance, and workplace support. Created SOPs, workflow documentation, and tracking tools to improve operational organization and cross-site consistency. **EMPLOYEE SUPPORT&PROCESS IMPROVEMENT Provided day-to-day HR operational support while improving administrative workflows and operational consistency.Supported onboarding, employee documentation,work authorization verification,and HR administrative procedures for frontline warehouse staff. Acted as a primary contact for employee inquiries related to payroll,onboarding,attendance,and workplace support. Created SOPs,workflow documentation,and tracking tools to improve operational organization and cross-site consistency.
• HR Specialist and Business Analyst

  Oliden Technology

  2021.06-2023.07

  (2 years)

  BENEFIT AND HR ADMINISTRATION  Administered employee benefits programs, including health insurance and IRA plans, ensuring compliance and accuracy.  Filed and tracked insurance claims, proactively following up with employees to resolve issues.  Maintained accurate employee records, work authorization verification, and benefits documentation to support audits and compliance.  Supported onboarding by guiding new hires through benefits enrollment and HR processes.  EMPLOYEE SUPPORT AND ISSUE SOLUTION  Acted as the primary contact for employee inquiries regarding benefits, payroll, and onboarding processes.  Investigated and resolved Tier 1-level HR and benefits issues, ensuring timely employee support.  Coordinated leave-of-absence documentation and tracked return-to-work clearances.  DATA MANAGEMENT AND REPORTING  Created and maintained a Bill of Materials database, demonstrating strong data accuracy and system management.  Revised inventory tracking systems, generating weekly accuracy reports — a process transferable to benefits data integrity and error resolution.  Produced financial and operational reports for management, including cost analyses and compliance tracking.  PAYROLL AND INVOICING SUPPORT  Managed customer invoicing processes for domestic and international operations, ensuring accurate billing and reconciliation — experience transferable to payroll and benefits deductions.  Coordinated with cross-functional teams to maintain data accuracy across orders, shipments, and client records.  RECRUIMENT AND ONBOARDING  Drafted job postings, scheduled interviews, and coordinated pre-employment screening and background checks.  Facilitated smooth onboarding for new hires, including benefits setup, HR documentation, and orientation support.  ADDITIONAL SKILLS AND EXPERIENCE  Coordinated travel, meetings, and events for staff and clients, demonstrating organizational efficiency.  Led trade show participation (OTC), managing budgets, logistics, and personnel.

Educational experience

• University of Houston

  Master of Science

  2014.06-2016.06

  (2 years)
• Iowa State University

  Marketing

  2009.06-2013.06

  (4 years)

Languages