Group as Plan Engineer Support. Pengalaman

• Conduct client visits to understand technical requirements. • Prepare and follow up on technical and commercial quotations. • Manage inquiries until they are converted into confirmed sales orders.Analyze client needs and provide the right engineering solutions (e.g. robotics, fluid systems, automation). • Offer guidance on installation, usage, and product integration. • Identify and develop new business opportunities. • Build and maintain strong, long-term customer relationships. • Provide after-sales support, including follow-up, service coordination, and technical assistance when needed.

Juli 2024 - April 2025 (10 bulan) • Solve technical problems with sparepart equipment quickly and efficiently time and condition • Provide on-site or remote technical support to customers for products or services, including troubleshooting and resolving hardware or system issues. • Diagnose problems based on customer complaints or feedback and offer timely solutions. • Assist customers in understanding how to use products or services effectively. • Analyze and resolve technical issues, escalating complex problems to higher- level engineers or technical teams as needed. • Keep accurate records of customer interactions, issues, solutions, and product performance. • Support routine maintenance tasks, including software updates, hardware upgrades, and system optimizations. • Accurate documentation of customer interactions and technical problems